The UPS Store

3.0
314 reviews

Business Details

3550 Executive Pkwy, Toledo, OH
43606, United States
(419) 578-0700
https://locations.theupsstore.com/oh/toledo/3550-executive-pkwy

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5460 in Toledo offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Right Behind 5/3rd Bank, Next To Goodwill.

Details

  • DeliveryNot available

Location

The UPS Store
3550 Executive Pkwy, Toledo, OH
43606, United States

Hours

Reviews

3.0
314 reviews
5 stars
134
4 stars
19
3 stars
5
2 stars
15
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Efficiency

Despite long lines, some reviews praised the staff for keeping the line moving quickly and providing efficient service.

Equipment Issues

Frequent complaints about malfunctioning equipment, particularly the QR scanner and printer, which hindered service.

Pricing Concerns

Customers expressed frustration over additional charges for services and materials that are typically free at other locations.

Mixed Experiences

While some customers had positive interactions, many others reported negative experiences, indicating inconsistency in service quality.
  • CC
    Chunks
    6 days ago
    1.0
    15 people in the store hovering over one another while the lady at counter is letting a customer she’s been helping for 35 mins “guess the weight of her MULTIPLE packages” that she’s shipping. OMFG!!! This has got to be the worse UPS store I ever been to. Witnessed multiple people walk out including myself. Never in my life will I be back.
  • RO
    Robbie Ortiz
    Jan 23, 2026
    1.0
    Worst customer service. They are incredibly rude, unkind, and hateful. They do not want to help anyone and talk down to all of their customers. If you aren’t able to be kind to old people and take care of customers don’t work in customer service.
  • BH
    Brian Happeny
    Jan 15, 2026
    1.0
    Seems like everytime this store has a line, all of a sudden their QR reader malfunctions and they can’t take Amazon returns. Only seems to happen when they are busy though.
  • JM
    Jolene Miller
    Jan 4, 2026
    1.0
    Update: the package was delivered a week late, but it arrived in good condition. Package dropped off on 12/27/2025 "cannot be tracked". Does that mean that it's still sitting at UPS Store 5460 (Toledo)? Did the employees eat my cookies?
  • ST
    Sartin TV
    Jan 4, 2026
    1.0
    Every time I go to this UPS store for some odd reason every time I go, their QR scanner doesn't work I just went there today oh the QR scanners not working it's been down since Friday seems like it's been down for the entire year of 2025. You're supposed to be a business that is a return center for UPS and you can't even do that why are you even in business.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Toledo?

The UPS Store in Toledo is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM.

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