United States Postal Service

Reviews

• KK

  Kory Kyler

  Feb 17, 2026
  1.0
  EDIT (February 18, 2026): I received another call from the branch today regarding my ongoing issues, and the tone was again combative and unprofessional. Instead of working toward a solution, the conversation quickly became adversarial. This continues the pattern of rude and defensive behavior I have consistently experienced at this location. I have lived in this area for almost 7 years and never had issues until recently. After leaving a note asking my carrier to properly take back refused mail, my delivery was stopped because the carrier claimed they felt “unsafe.” Instead of resolving the situation professionally, I was told I could use a PO Box — which I’ve been using ever since. Since opening the PO Box, I have repeatedly received mail for the previous box holder despite notifying the branch multiple times. The issue has never been corrected. Most recently, I received an Informed Delivery notification for a jury summons that never arrived. When I went to the branch to resolve it, I was told “there’s nothing we can do.” I arrived before closing and was in the middle of a conversation with supervisor Kevin Roberts when he walked away. When he returned at 5:30, he raised his voice and instructed staff to close the gate while I was still seeking assistance. I also attempted to return a call from Matt, the Postmaster, but was unable to reach him, and staff informed me he had already left for the day. Mistakes happen. What’s unacceptable is the dismissive attitude and lack of accountability when customers are trying to resolve serious mail issues — especially when legal mail like a jury summons is involved. Professionalism and basic customer service should not be this difficult to receive.
• PP

  Pamela Paul

  Feb 6, 2026
  5.0
  Staff is always friendly and very helpful.
• JS

  Jason Smith

  Jan 12, 2026
  5.0
  Although giving a really good review, may mean that I have to wait longer in line because more people will come here, this is the best post office in the Toledo area. The staff are super kind and helpful. It is clean and efficient. It is everything you could want in a post office.
• IM

  Ian McClellan

  Dec 27, 2025
  5.0
  Staff is always kind and efficient in my experience! A+
• JF

  Jen Ferguson

  Jan 5, 2025
  1.0
  I never get packages to my door, only a message in the mailbox saying attempted, if l get that. My neighborhood postal workers are lazy, have no pride in their work, and l am baffled that they are not accountable. Amazon delivery drivers are held to more accountable for their packages and deliveries. Attempting to deliver an item through Amazon; the driver is required to call and text the costumer, and sometimes waiting for that person to get home for a signature. Why not the government? Ridiculous

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