The UPS Store

4.4
160 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5494 in Sylvania offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1/4 Mile West Of Corey Road On Monroe St.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
5813 Monroe St, Sylvania, OH
43560, United States

Hours

Reviews

4.4
158 reviews
5 stars
129
4 stars
5
3 stars
1
2 stars
1
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with many highlighting individual employees for their exceptional service.

Mixed Experiences

While many reviews were positive, some customers reported poor service experiences, including being ignored or receiving rude treatment from certain staff members.

Efficiency

Customers frequently noted the quick service and efficiency of the store, often mentioning minimal wait times and fast processing of packages.

Pricing Concerns

Several reviews expressed dissatisfaction with UPS pricing, particularly in comparison to competitors like USPS, indicating that some customers found the costs to be excessive.
  • TW
    Theresa Jo Wagner
    Jan 4, 2026
    5.0
    Excellent, efficient and friendly service always from Gail! Thank you so much! Sincerely, Theresa Jo
  • MM
    Mikel
    Dec 18, 2025
    1.0
    UPS attempted to deliver my package ONCE on Monday. No one was home. It is now Thursday, and instead of making another attempt, I’m being told I have to drive 45 minutes to pick it up myself. The notice left on my door was completely useless—no location, no instructions, nothing. If I wanted to pick up my order, I would’ve chosen in-store pickup. The entire point of delivery is for UPS to actually deliver. I called the 1-800 number and was promised a supervisor would contact me—that never happened. Authorizing customer pickup after a single failed attempt is lazy, unacceptable, and terrible customer service. Do better.
  • LS
    L S
    Oct 18, 2025
    5.0
    This is the best UPS store in town. They actually want to help you, are kind, don’t charge for dumb little things, etc. all the other UPS stores are nothing like this.
  • DS
    Deborah Spaulding
    Sep 15, 2025
    5.0
    They were very quick and very polite. No line to wait in.
  • AB
    Abdulai Bah
    Sep 13, 2025
    5.0
    Great staff and fast service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Sylvania offer?

The UPS Store #5494 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more, serving local business and personal needs.