The UPS Store

3.4
132 reviews
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Business Details

3732 Fishcreek Rd, Stow, OH
44224, United States
(330) 474-7745
https://locations.theupsstore.com/oh/stow/3732-fishcreek-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0908 in Stow offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Once Upon A Child.

Details

  • DeliveryNot available

Location

The UPS Store
3732 Fishcreek Rd, Stow, OH
44224, United States

Hours

Reviews

3.4
132 reviews
5 stars
78
4 stars
2
3 stars
0
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many customers reporting rude and unhelpful staff.

Employee Behavior

Several reviews mention employees being unprofessional, with complaints about their attitudes and lack of empathy towards customers.

Service Consistency

While some customers praised the helpfulness and efficiency of certain staff members, many others experienced inconsistency in service quality.

Pricing Issues

Customers expressed frustration over perceived overcharging for services, including charges for basic supplies like tape.

Management Concerns

There are multiple mentions of dissatisfaction with management, particularly regarding employee training and customer service standards.
  • II
    ISHOWNUMBERS
    Nov 17, 2025
    1.0
    Manager in this store is terrible, is not professional and will no longer come to this UPS again, Indian ran and smells horrible. Kent UPS is way better and way more professional they girls in their are super friendly and professional.
  • DG
    D. E. Greenberg
    Oct 5, 2025
    5.0
    Always pleasant and will tape or box if needed. Bonus hours on Sunday to avoid a rush on Monday
  • DR
    Donn Roman
    Oct 3, 2025
    2.0
    OMG. Take a shower. The two boys smelled so bad, that whole store smells.
  • AA
    Anthony
    Sep 24, 2025
    1.0
    I’ve been a regular customer at this UPS Store for a long time, and I used to have great experiences,mainly thanks to one employee who stood out from the rest. He was tall, slim, and incredibly professional. He used to work there daily and truly made every visit smooth and pleasant. He knew what he was doing, communicated clearly, and always treated customers with respect. Unfortunately, he no longer works there, and ever since his departure, the service has gone downhill. The new employees are rude ,often struggle with basic English, and it's clear that the manager doesn’t know how to communicate or handle basic UPS services. If the manager is this unprofessional, what can we expect from the rest of the staff? It’s frustrating to deal with such poor service after being a loyal customer for so long. If you want this store to run properly, you need to bring back that level of professionalism and respect.
  • RB
    Riya Bhattarai
    Sep 23, 2025
    1.0
    The guy that works there is so rude and has an attitude. I came in for help and was being very friendly and he spoke with so rudely. and he smelled.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Stow?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.