The UPS Store

Reviews

• DX

  Doobie X

  2 days ago
  3.0
  Imagine walking into the UPS Store in the afternoon. I am the only customer. There are three employees: one is actually doing something that looks like labor, another is standing at the counter looking at the third, who is standing proudly at the self-service counter near the entrance. This employee was waiting like a cat ready to pounce on a mouse. I walked in briskly and breezed right past the aforementioned employee, who called out to me, "Amazon return?" I was already at the counter and replied, "Yes." She said, "Let me show you how to use our self-servi—" I cut her off and said, "I’d rather have you do it at the counter; you are the expert... that’s a compliment to your expertise." To this, she quickly replied, "That’s not a compliment." I referred to her as an expert in her chosen profession and received a snarky retort. I understand that my statement could be considered snarky as well, but if you aren’t currently helping anyone, I would hope you could enlighten me as to why I must be taught to do the job you are being monetarily compensated to perform. If this is the fault of the employees, then the above review is sufficient, and any claims of entitlement should be placed solely on the staff and not the customers. If this is a result of the training received by the employees, UPS management should reconsider advising staff to hover by kiosks to "train" customers instead of simply providing service when the store isn’t busy.
• JH

  Jay Hughes

  3 days ago
  5.0
  Chad Adams is a stud great customer service
• DD

  Danielle Dobbs

  6 days ago
  5.0
  I use this ups always. The woman who waited on me was so nice and efficient. She explained how the happy returns work since this was my first time. I didn’t get her name, but she has curly dark hair and was very friendly
• LB

  Linnie Biondillo

  Feb 26, 2026
  5.0
  They are sooo sweet and accommodating in this store! Easy to talk to and willing to help :-)
• TC

  Tryistan Coker

  Feb 24, 2026
  5.0
  The service person Oona was a huge help in cutting cost and explaining my options as someone who was still deciding on which carrier to use for my small business which is catered towards the differently abled

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