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The UPS Store

3.9
(127 reviews)

Business Details

117 S Hollywood Blvd, Steubenville, OH
43952, United States
(740) 314-5278

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6036 in Steubenville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In The Hollywood Plaza..

Details

  • DeliveryNot available

Location

The UPS Store
117 S Hollywood Blvd, Steubenville, OH
43952, United States

Hours

Reviews

3.9
127 reviews
5 stars
88
4 stars
4
3 stars
2
2 stars
2
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Chad and Kathy going above and beyond.

Professionalism

Feedback was mixed regarding professionalism, with some customers reporting rude or unhelpful interactions, particularly during busy times.

Efficiency

Several reviews highlighted the quick service and efficiency of the staff, especially during busy periods, although some customers experienced long wait times.

Pricing Issues

There were complaints about perceived overcharging for services and materials, such as tape and boxes, leading to dissatisfaction among some customers.
  • DX
    Doobie X
    2 days ago
    3.0
    Imagine walking into the UPS Store in the afternoon. I am the only customer. There are three employees: one is actually doing something that looks like labor, another is standing at the counter looking at the third, who is standing proudly at the self-service counter near the entrance. This employee was waiting like a cat ready to pounce on a mouse. I walked in briskly and breezed right past the aforementioned employee, who called out to me, "Amazon return?" I was already at the counter and replied, "Yes." She said, "Let me show you how to use our self-servi—" I cut her off and said, "I’d rather have you do it at the counter; you are the expert... that’s a compliment to your expertise." To this, she quickly replied, "That’s not a compliment." I referred to her as an expert in her chosen profession and received a snarky retort. I understand that my statement could be considered snarky as well, but if you aren’t currently helping anyone, I would hope you could enlighten me as to why I must be taught to do the job you are being monetarily compensated to perform. If this is the fault of the employees, then the above review is sufficient, and any claims of entitlement should be placed solely on the staff and not the customers. If this is a result of the training received by the employees, UPS management should reconsider advising staff to hover by kiosks to "train" customers instead of simply providing service when the store isn’t busy.
  • JH
    Jay Hughes
    3 days ago
    5.0
    Chad Adams is a stud great customer service
  • DD
    Danielle Dobbs
    6 days ago
    5.0
    I use this ups always. The woman who waited on me was so nice and efficient. She explained how the happy returns work since this was my first time. I didn’t get her name, but she has curly dark hair and was very friendly
  • LB
    Linnie Biondillo
    Feb 26, 2026
    5.0
    They are sooo sweet and accommodating in this store! Easy to talk to and willing to help :-)
  • TC
    Tryistan Coker
    Feb 24, 2026
    5.0
    The service person Oona was a huge help in cutting cost and explaining my options as someone who was still deciding on which carrier to use for my small business which is catered towards the differently abled

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Steubenville offer?

The UPS Store #6036 provides packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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