The UPS Store

Reviews

• HC

  Heather C.

  Jan 31, 2026
  1.0
  I had a very disappointing experience at this UPS Store due to the customer service from an employee named Crystal. I came in to return several Amazon items and pulled up my return in the Amazon app. Crystal immediately told me I needed to provide my own box and label. I calmly showed her in the app that I had not selected that option and had chosen “need box and label.” Despite this, she continued to lecture me instead of helping resolve the issue. As the interaction went on, I repeatedly asked her to stop arguing with me and help me understand how I could complete the return. Rather than assisting, she told me she would not help me at all because I was being “rude.” Asking for clarification and help is not rude, and I’m confident Amazon would agree. Customer service should be about problem-solving, not lecturing or refusing assistance. In the future, I’ll be taking my business across the street to FedEx or to a different UPS Store.
• MH

  Michael Hickox

  Dec 17, 2025
  5.0
  Nothing but the best, quickest service here. I feel like anyone that disagrees or has a lesser experience has a hard time functioning in society anyways, haha. I walk in with my packages, and am usually out the door in seconds. Amazon returns and shipping of boxes. Excellent on my end.
• LM

  Linea Maul

  Dec 5, 2025
  5.0
  Staff was very helpful
• CV

  carmen vitale

  Jul 27, 2023
  5.0
  Fast efficient they get you in and out on no time. Friendly employees
• SC

  Shannon C

  Nov 21, 2020
  5.0
  Great customer experience! The staff was very knowledgeable and helpful. They made me very comfortable sending my package. 10 out 10 would recommend! The owner is incredibly helpful and really knows his stuff.

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