The UPS Store

2.7
106 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1544 in Shaker Heights offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Corner Of Chagrin Blvd And Lee Rd.

Details

  • DeliveryNot available

Location

The UPS Store
16781 Chagrin Blvd, Shaker Heights, OH
44120, United States

Hours

Reviews

2.7
106 reviews
5 stars
34
4 stars
12
3 stars
1
2 stars
4
1 star
55
  • MD
    Mark Dixon
    Nov 12, 2025
    1.0
    I got to the store with an Amazon return 15 minutes before closing. The two fellas had locked the door and begrudgingly opened it to accept my return. They had the NERVE to say they had things to do and were very annoyed that I had made it to the store with time to spare. Usually Amazon processes my return and issues a credit within an hour or so; it’s now 3 hours later and I’m afraid these two impatient WORKERS didn’t process it in time out of spite. Two other customers came in behind me, so they were truly annoyed. We’re headed into recession: even crappy retail jobs will have dozens of people ready to take your place.
  • TT
    Taviyah
    Oct 27, 2025
    1.0
    The manager aka the white guy is so rude. Huffing and puffing as he “assist” made it so hard for me to get my stuff together. I normally don’t care but today I just wanted to get this completed. It seems like everyone has a problem with him and nothing is being done about it. I don’t see myself coming back here anytime soon.
  • RL
    R L.
    Oct 24, 2025
    1.0
    Worst service. I had to teach their employee about print defaults and she argued with me for a few minutes that "this is what you sent" when her setup made my print half size 🤦‍♀️ Also: she was struggling with finding an email and made me wait 7+ minutes until she finally found it in spam. When I complained about all of this, she said it was my fault. Thank you, sweetheart, you made my day!
  • TS
    Tyrone. Robinson Sr.
    Oct 18, 2025
    1.0
    This store is the Absolute worst!! The young man working the counter was unprofessional and extremely rude. I was greeted with "what do you want man ? " He snatched my bag out of my hand. And was argumentative . The young lady manager, who I complained to about him. Excused his behavior as " that's just the way he talks and acts" he couldn't even scan, my returned items into the system. I will never return to this Ups store. It was dirty and the staff. Un professional.
  • NB
    Nola Barnwell
    Oct 2, 2025
    1.0
    I have been patronizing this location for the last 4 years, within the last six months, my Amazon returns are not being returned. I have been charged for items that were returned at this location .

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Shaker Heights offer?

The UPS Store #1544 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services, along with passport/photo ID services and office supplies.

Where is The UPS Store located in Shaker Heights?

It is located at 16781 Chagrin Blvd, at the corner of Chagrin Blvd and Lee Rd, Shaker Heights, Ohio 44120.