United States Postal Service

2.8
31 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 901 State Route 708 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
901 State Route 708, Russells Point, OH
43348, United States

Hours

Reviews

2.8
31 reviews
5 stars
13
4 stars
1
3 stars
0
2 stars
2
1 star
15
  • DW
    deby west
    Oct 7, 2025
    1.0
    I have repeatedly stopped in to ask about “possibly” getting a cluster of boxes for a park I live in. I was previously told the only person who could help us with that or discuss possible solutions would be Serena. Everytime I go in, Serena is off. Yesterday, Oct 6 I stopped in & I explained to the gentleman there what I was inquiring about and he also said Serena which WAS there yesterday was who I would need to talk to. I explained since I did not have the park manager with me could we come in today and discuss our options. Serena did not come out of her office to talk to me but instead told the gentleman, we could come in today but again she would not be there but the supervisor Christy would be and she could handle this. She spoke loud enough for me to hear her but did not come out to meet me. The manager and I go in today and Christy was very kind and patient with us while we explained what we were asking about but said this would need to be handled by Serena. Not sure who we can talk to to get some answers, possible solutions etc but if Serena is the one to help us and she’s never there or pushes this off on someone that does not have the authority to make decisions like this, is there someone over Serena that we can talk to?? Brad or anyone who will take the time to sit down with us and discuss some options AND be able to make some decisions? I’ve never had this problem when dealing with others there… it’s always been a great experience. Just can’t Seem to find out when Serena is there or will give us the time of day! Very frustrating!! If someone can give me some direct contact info the manager and I will most certainly reach out. Hopefully we will hear back from someone who can help. Thank you Update: 10/20/2025. I understand that Serena is now working with the park manager to hopefully assist us with this issue. That’s great! I believe we could have been able to see what our options were on Oct 6 but Serena’ did not come out of her office to assist me rather said to come in tomorrow and Christy could take care of it. Which we later found out could not be done. Seems like things are moving along now so we’re cautiously optimistic in seeing if all continues to go well. Thanks Serena.
  • BJ
    Becky Johnson
    Jul 22, 2025
    5.0
    Excellent Service ..over & above!!
  • MW
    Mary Wildermuth
    Jul 22, 2025
    5.0
    Many thanks to Susie && Leah got outstanding rural delivery God bless you all with safety everyday & great service!!!!
  • LO
    Larry Oswalt
    Jun 30, 2025
    1.0
    Only good at delivering junk mail. Pay for the shipping folks. Classic government run facility.
  • LW
    Laura West
    Jun 3, 2025
    5.0
    I had a package that was live plants that was on a late delivery truck and was a tge post office. I was leaving for a trip aNd plants would have died. Serina made sure I got them! Thank you so much! Russell's Point office is so friendly and helpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.