United States Postal Service

2.9
72 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 19525 Hilliard Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
19525 Hilliard Blvd, Rocky River, OH
44116, United States

Hours

Reviews

2.9
72 reviews
5 stars
30
4 stars
4
3 stars
2
2 stars
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1 star
35
  • NA
    Nadine Ali
    Oct 29, 2025
    5.0
    Sondra is amazing at the front desk, efficient smooth process and so nice! Give that women a raise!
  • TT
    Thpeed
    Sep 24, 2025
    1.0
    Yeah, very rude staff. I get it, they're trying to keep things moving, but you don't have to be a drone. If you really hate your career choice, there are plenty of other jobs out there. Any form of customer service or basic human decency is a lost cause at this place. I didn't get any names when I was there, but the tall black lady wearing gloves that looks like you're wearing a wig, you suck! I ended up going to a neighboring USPS and WOW the difference is crazy. The guy actually talked to me like a person and was still efficient.
  • NY
    Ninies Soesilo Yang
    Sep 7, 2025
    5.0
    This was my first time at this post office, and Stephanie made it a great experience. She welcomed me warmly, helped me with everything I needed, and explained everything patiently so I could understand. Really appreciate her service!
  • CS
    Chris Sarris
    Aug 9, 2025
    5.0
    Not sure why the rating here is so low. Maybe I got lucky, but I was in and out of there quickly. The woman that helped me (Stephanie) was very nice and helpful. This isn't even the closest post office to me but I'll probably be going here when I need to.
  • BC
    Bill Shepherd Music Channel
    Jul 14, 2025
    1.0
    Absolutely ridiculous!! One cashier working on two passports while a dozen customers wait in line! Hire some help!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.