United States Postal Service

Reviews

• MF

  Michael Forman

  Apr 8, 2026
  1.0
  worse than awful forwarding (past 3 mos), missing mail, frequently delivered mail to old address for days at a time despite proper verified paperwork, unable to reach powell post office - no one answers calls (20-25 times a day for weeks).
• JB

  Jaycee Bee

  Mar 26, 2026
  1.0
  This is a nightmare of a post office. The postal workers have a huge bin sitting in the lobby piled high with packages and envelopes just sitting there that can be taken by anyone. This isn’t secure for the safety of the packages OR the mail carriers. What is the point of asking if my package contains any prohibited items if you’re just going to place it in the open area. Then, all of last week the post office’s internet was down ALL WEEK, and they kept operating by taking cash only payments, but the kiosks weren’t operating. That week, I mailed a priority package in person with cash. It’s been 7 days and tracking shows no movement after being dropped off at that post office. I spoke to one of the workers who blamed the lack of internet that week. I also filed a lost item complaint online. I have yet to be called back about this package that has never been tracked as leaving this post office. I’m honestly surprised this location continues to operate. I will never mail. anything from here again and hope the location closes for good because it does not follow any appropriate standards.
• MD

  Marco D'Andrea

  Mar 13, 2026
  1.0
  the absolute worst customer service, its 2026 and there's no respect, or anything. you cannot get ahold of anyone at this office. our package has been held hostage for days and no one at corporate knows why. its late on delivery over 7 days with no reason given. they just tell you its being delivered and keep pushing you off.
• JB

  Julia Butler

  Feb 23, 2026
  1.0
  I have spoken to the elderly blonde lady, the younger dark haired Indian woman as well as the Indian man behind the counter. Clearly non of them have been properly trained. Mail is late or missing all three of them have to team up to help the blonde lady so if your in her line you are just waiting for her to ask one of them for help- help that they will not be able to give you. They aren’t able to track ANYTHING and aren’t willing to. They just tell you it takes time. If I send a package on Monday morning I should at least see some sort of progress by Friday evening , it should at least be scanned in but of course it’s not. They throw packages in a bin and leave the bin sitting all weekend. They always have bins and bins of mail as well as a line out the door. They can not and are not willing to help you in anyway regardless of if you are the sender or the receiver. This office needs major improvements starting with the TRAINING OF THE PEOPLE BEHIND THE FRONT DESK. everything’s always lost and they are always annoyed and unfriendly when you actually ask them to do their job. If my tracking states that my package has been delivered I am not leaving until you hand me it because I know you have it. If I mail something from here and you give me a tracking number I expect to be able to track and it that you will actually send it out within a timely manner. Maybe that’s my fault why would I expect a mail service to be able to properly handle mail. Not sure if the man behind the desk is the post master / manager but someone needs to step in here because the city of Powell is being neglected when it comes to mail services. The Indian woman specifically is ignorant unkind and rude. She is however the most competent of the crew and is the only one who’s ever been able to solve any of my problems. Which is rare for her too but I will give her that.
• JS

  John Smith

  Feb 23, 2026
  1.0
  Worst mail service I have ever used. Do not open a box here. Your mail will sit behind the counter for days and they’ll tell you they don’t have it you’ll have to wait in the extremely long line to fight to pick up your packages and then they’ll treat you like a burden for demanding your mail. Worst of all when you go here to ship ANYTHING they’ll loose it for 6-9days before the tracking ever updates it will not be delivered on time and your lucky if they’ve even printed you the correct tracking number. Workers are lazy and incompetent and don’t want to help

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