The UPS Store

Reviews

• SB

  Summer Berry

  Apr 5, 2026
  5.0
  Jerry helped me and was very pleasant, he went out of his way to make sure that my package was labeled properly. Thanks again!
• BS

  Ben S

  Mar 23, 2026
  5.0
  Popped in tonight for a random ask and staff didn’t hesitate to help. Very helpful!
• RS

  Robert Sandridge

  Mar 13, 2026
  5.0
  Jonathan portrayed some of the best customer service I’ve had! He was super friendly, approachable, and helpful. He made my whole UPS visit quick, smooth, and easy. I’ll definitely be back to this store because of him!
• CC

  Consumer

  Mar 9, 2026
  1.0
  I am disappointed to be writing this review. This UPS store, from top to bottom, has many major issues. Ever since new ownership has taken over (about 1 year ago), this location has had a carousel of rude and unknowledgeable staff. I've recently spoken with the owner who also doesn't understand standard UPS processes. This, paired with an unwillingness to contact UPS corporate (or franchise leadership) for support, has made every experience at this location abysmal. Finally, they don't answer the phones, causing multiple unnecessary trips to this location just to have the same outcome and rude staff interactions. This UPS store was functioning more as an active day care than that of a business support center.
• AA

  Alissa Ackelson

  Mar 5, 2026
  1.0
  I spent over 30 minutes, trying to get the system to work and it would not happen— Had to call the online health center and they finally got the photos to work, but then the fingerprinting wouldn’t work. The UPS staff well pleasant are not motivated at all to help as it is not their equipment and they don’t know what to do with it and we’re not interested in helping. I don’t blame the UPS employees but does not seem like a clear partnership. It should be outlined better. And overall, the system just needs to work. Will not come back here for this purpose.

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