United States Postal Service

2.8
87 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 215 E Jackson St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
215 E Jackson St, Painesville, OH
44077, United States

Hours

Reviews

2.8
87 reviews
5 stars
34
4 stars
5
3 stars
2
2 stars
2
1 star
44
  • GC
    Gabriel Chico
    Aug 20, 2025
    1.0
    Mi cita era 10:45 I nos atendieron alas 11 :50lleva a mi bebé en Brazoz y aun asi pasaron unas personas antes k ami su cita de ellos era alas 11 y todavía me hisieron malas caras la chica Que atiende sabía k mi cita era primero y tenía tiempo esperando y no dijo nada pesimo servicio
  • MW
    Mak W
    Dec 6, 2023
    5.0
    John is our post man at cobblestone court, and he is the best ever! He works so hard and maintains such a good attitude with all the residents and staff.
  • CM
    Chelle Morgan
    Jan 18, 2022
    1.0
    Painesville Post Office has changed their hours to allow you access to your P.O. Box. The signs says it closes 7p and will reopen at 6am. It was 7:30am and the doors still had not been unlocked. The postmaster answered the phone and said she would open the door. Instead, she and another co-worker walked right passed the doors and never came to unlock the doors. Very poor customer service! It’s so sad to see this office continue to go down hill.
  • CC
    Cmlc Cmlc
    May 29, 2020
    1.0
    My packages are later and later and later everytime it went from three days to a week and a half I dont understand the problem here there like we dont have workers is that the customers problem no it is not they need to get there act together usps I'm sorry no one wants to go back to work because there getting more money on unemployment staying home I'm a single mom with no income and I'm doing it no matter how it needs to get done it must be nice to get money for nothing it's a sad sad world very upset I just want my mail I'm not asking for anything more then my packages gees oiyy vaa uh
  • CM
    Clint Mayfield
    Jul 18, 2018
    1.0
    HORRIBLE CUSTOMER SERVICE! IRRESPONSIBLE POSTMASTER! UNTRUSTWORTHY POSTAL CARRIERS! If I could put ZERO STARS I would! I recently moved out to Painesville from Geauga County. In the 4 years I lived in Geauga only ONE package was lost. EVER. And it was found within 2 days! In the 4 MONTHS I have lived here in Painesville, they have lost TWO packages. The most recent time was this past Saturday. The carrier even scanned the item DELIVERED. I spoke with the Post Master today after a postal worker neglected to call me back for 2 days, the Post Master assured me the other workers would be informed to MAKE SURE they call back regarding claims when they insist that they will. He also took down my name and number and said he would call me back before he left (this was earlier today) it’s now 7:30pm and HE HASNT CALLED ME BACK. Grant it, he was very polite, but quite frankly, I could care less if he would’ve been the rudest person I ever spoke with if he didn’t lie to me, and actually did something about my lost package. I tried calling the Post Office 4 times and have got nothing but 3 minutes of ringing and then it hangs up! This is COMPLETELY RIDICULOUS! I will call the local police department and have them open a case regarding potential felonious theft from the postal workers if something is not done and if someone does not call me BY 11AM TOMORROW MORNING!!!!!’

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.