United States Postal Service

2.6
41 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8000 Brookside Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8000 Brookside Dr, Olmsted Falls, OH
44138, United States

Hours

Reviews

2.6
41 reviews
5 stars
16
4 stars
1
3 stars
0
2 stars
0
1 star
24
  • KH
    katherine Hilvers
    2 days ago
    1.0
    We had the worst experince at this post office. Yesterday my husband and I were at the post office for a SCHEDULED appointment to take a passport picture for our daughter who is two. Upon arrival we were told her picture would not be taken because the post office was not equipped to take her picture. Apparently there is only one person at this branch to take passport photos. She said she would not take the picture due to her potentially falling off the stool. Our daughter is almost two. Mind you she didn't even attempt to take the picture she just said she wouldn't be a liability and risk her job. I called back later because I was upset and stated that it is not stated on the website that you won't take pictures for toddlers. I was then told its a case by case basis. I do not recommend using this post office for any sort of passport needs.
  • KC
    Kate Chapman
    Aug 4, 2025
    1.0
    Totally difficult to get mail addressed to me delivered. 2 years now my mail goes missing/ is delivered to someone else or marked "addressed not found" It doesn't seem to bother them at all that the neighborhood is getting my mail and sensitive documents. Their newest trainee is already on vacation.
  • JM
    Jim Mullins
    Jul 9, 2025
    1.0
    This post office is broke will someone please fix it. Certified mail can not get there lost one day after I paid $14.xx to send it . Bills paid not making to the location Four Times this week alone . I lost 2 deals $8500 because thy could not deliver a simple letter to Illinois. I have never missed finance payment in my life, Now two in a row did not make it though sent weeks before they were due. Will someone get off their butt and remove this worthless agency from doing business It does not work to many free loaders in this system doing nothing Please get them removed .
  • CG
    Cortney Gibson
    Jul 2, 2025
    5.0
    I want to give a big gold star to a mail carrier named Mohammed, he delivers to our building and could not be any kinder! He always have a smile and a hello to all the residents and does a great job! He really stands out as someone who loves their job and the people on his route, we need more people like him in this world!
  • KS
    keisha stevens
    Jun 26, 2025
    1.0
    Scheduled a passport appointment for my toddler son and arrived 10 min early with my son, husband, and all required documentation, as requested. I was told to we had to wait an hour because the “qualified person” was on a lunch break. We then came back and still were given the runaround. For a SCHEDULED APPT. Never got paperwork submitted. My husband and I have to coordinate our schedules to both be there- so wasted an entire day off for that. So unprofessional. Unacceptable. Wish I could give zero stars.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.