Red Roof serves millions of guests each year with coast-to-coast locations in the U.S. and internationally in Brazil and Japan. The primary goal at Red Roof is to provide customers savings without sacrificing comfort so they can Sleep Easy. Spend Less.™ The Red Roof NextGen hotels feature updated, stylish and home-like interior and exterior designs that demonstrate Red Roof's dedication to providing customers an affordable stay in a modern room. The company rolled out Red Roof PLUS+®, an enhanced Upscale Economy® offering, more recently The Red Collection™, a city-centered soft brand "In the hearts of cities you love", and just this year, HomeTowne Studios by Red Roof™, A Brand New Way to Extended Stay™.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.