Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 102 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
145 reviews
5 stars
40
4 stars
7
3 stars
3
2 stars
8
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to negative experiences for customers.
Efficiency
While some customers praised quick service, many reported long wait times and inefficiencies in processing requests, particularly for passport services.
Package Handling
Frequent complaints about misdelivered packages and poor handling of items, with several customers experiencing lost or damaged mail.
Accessibility
Customers expressed frustration with limited hours of operation and difficulty reaching staff by phone, impacting service availability.
Mixed Experiences
Some customers reported positive interactions with specific employees, indicating that experiences can vary significantly depending on the staff member.
- VLVan LeNov 1, 20255.0Had Eddie/Eddy (with glasses) as my passport personnel. I walked in at 12:48 on a Saturday without knowing I need an appointment. However, his 12:45 appt did not show up and he offered to help me during that time instead. I had all my documents ready (checks, photos, etc) and he was able to process them expeditiously! It took less than 10 mins from when we started to when I got my receipts! I’m surprised dude is working at a USPS vs a different profession. I’ve always equated post workers to being slow and deterred to working, but he was great. That was the very first time I’ve had a great experience with a post personnel and I’ve lived in 3 different states lol. Thanks Eddy!
- KMKelsey MedlinOct 28, 20251.0I recently moved from out of state and was taken aback by the lack of professionalism and courtesy at this location. The indifference and lack of attentiveness were truly jarring. Unfortunately, the experience fell well short of even basic customer service standards. I’ll be driving farther to visit a different post office going forward.
- GBgummy the bunnyOct 14, 20255.0I came here with my partner to get their passport and we had a great experience, friendly folks handled it quickly and efficiently, answering any questions we had
- CPCassidy PageSep 15, 20251.0Today was the worst experience at a post office I have ever had. The woman I interacted with was so degrading and mean. I am not sure what her name was but I believe she was of Hispanic descent or something similar to that. I am only mentioning that so she can be identified since I don’t know her name. I had a couple packages that I had labeled the wrong weights. Which I can take ownership for and was 100% willing to fix. The issue was the way she handled it. The way she spoke to me was entirely degrading, inappropriate, unprofessional, and just plain mean. I’m not talking just general unfriendliness, I’m talking about MEAN. She treated me like I was stupid and practically threw my boxes back at me. She weighed the boxes and literally with each one was like “does that look like 1 pound to YOU? No.” I mostly just stayed quiet during the interaction bc im not the best at standing up for myself. At the end I asked her for help of how to fix it because the labels were already paid for and she said she didn’t know and I’ll just have to figure it out. I am not kidding when I tell you I got back in my car and CRIED. I don’t think I have ever been spoken to so disrespectfully and unprofessionally, let alone by someone at THEIR JOB. I will never be stepping foot in this post office again. I hope you hold her accountable for her disgusting attitude toward customers.
- JHJong HuhlJun 2, 20251.0I stopped by to have my hold mail for 1 week which they failed to do so then when I got back I submitted, both on site and in person, a forwarding address request . I find out today that request was not put in the system. Absolutely incredible.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 102 W Main St offer?
This Post Office provides mail and package shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I get a passport application and photo at this Post Office?
Yes, first-time passport applications and photos are accepted here. Please complete and print the application before applying and make an appointment for photo services.
Do I need an appointment for passport services?
Most passport services require an appointment via the online scheduler, though some limited walk-in hours are available at select locations.
What are the Post Office's operating hours?
The facility is open Monday through Friday from 8:30 AM to 5:30 PM, and Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.
Can I reserve a PO Box online at this location?
Yes, you can search and reserve PO Boxes online quickly and securely. Instructions for completing the setup in person will be provided.
Is 24/7 access available to PO Boxes here?
Most USPS locations offer 24/7 access to lobby PO Boxes, but access hours may vary. Please check with this Post Office for specifics.
How can I get to the United States Postal Service from nearby landmarks?
Located on 102 W Main St, you can find the USPS near New Albany Post Office and Red Phoenix Trucking. Visitors coming from these nearby post offices can easily visit for mailing or passport needs.
What nearby services could complement my visit to the Post Office?
You might consider visiting Cards of Compassion for community services, or Scioto Insurance Group if you need insurance services nearby.
Are there any nearby wellness or fitness centers to visit before or after using Post Office services?
Yes, the Ohio State University Wexner Medical Center Health and Fitness Center and the Philip Heit Center for Healthy New Albany are close by for health and wellness activities.
Where can I learn more or book appointments with this Post Office?
You can schedule appointments for passport services online, and find more details on the official USPS website or through their mobile apps for iOS and Android.