Business Details
About
Shipping ServiceLogistics ServiceMailing ServiceCourier Service
The DHL Express Service Point at Middleburg Heights in Middleburg Heights offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally. For more information and DHL Promo Codes to help you save on every shipment, visit our store today.
Details
- Wheelchair accessible entranceAvailable
Location
DHL Express Service Point Middleburg Heights
19987 Commerce Pkwy, Middleburg Heights, OH
44130, United States
Hours
Reviews
4.4
475 reviews
5 stars
392
4 stars
10
3 stars
9
2 stars
8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Megan, Adriana, and Courtney for their professionalism and assistance.
Delivery Issues
Several reviews mentioned significant problems with package delivery, including missed deliveries, packages being delivered to the wrong address, and poor communication regarding delivery attempts.
Efficiency
Customers appreciated the quick and efficient service at the location, with many noting that their shipping and return processes were handled smoothly.
Communication Problems
Numerous customers expressed frustration with the lack of effective communication from DHL's customer service, particularly regarding tracking and delivery updates.
Mixed Experiences
While many had positive interactions with staff, there were also numerous complaints about overall service quality and delivery reliability, indicating a divide in customer experiences.
- JGJeff GeffertOct 31, 20255.0First time visiting a DHL service center. Was very impressed. Simple, straightforward, good service...can't ask for anything more. Adriana was knowledgeable and courteous. Will return for other shipping needs.
- LKLeanne “Flossie” KubiezOct 2, 20255.0Adriana was very friendly and very professional. We had great conversations and she made me feel like my package is in really good hands.
- DWda Wrong1Aug 21, 20251.0i was expecting a package all day outside in the garage, kept checking the tracking and then i checked and it said delivered within 10 minutes ago, Never saw the driver come down my street at all, no package here i have cameras. Driver stole my package
- ECEd CiuraAug 14, 20255.0Courtney did a wonderful job of assisting me with a return package that was challenging at first but she made it super easy and convenient with a smile. Very much appreciate her customer service!
- MTmajdi taherAug 5, 20251.03 days , trying to contact DHL unfortunately nothing, it's complicated app
Frequently Asked Questions About DHL Express Service Point Middleburg Heights
What services does DHL Express Service Point Middleburg Heights offer?
DHL Express Service Point Middleburg Heights offers international and domestic shipping services, including next day shipping and delivery, for personal and business needs.
What are the operating hours of DHL Express Service Point Middleburg Heights?
The service point is open Monday to Friday from 8:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
Where is DHL Express Service Point Middleburg Heights located?
It is located at 19987 Commerce Pkwy, Middleburg Heights, OH 44130, USA.
Does DHL Express Service Point Middleburg Heights offer delivery services?
Yes, DHL Express Service Point Middleburg Heights offers delivery services in addition to pickup.
What payment methods are accepted at DHL Express Service Point Middleburg Heights?
They accept American Express, Apple Pay, Check, Discover, Mastercard, and Visa.
Is DHL Express Service Point Middleburg Heights accessible for people with disabilities?
Yes, the location has a wheelchair-accessible entrance.
What are some nearby business logistics providers near DHL Express Service Point Middleburg Heights?
Nearby logistics and freight forwarding agencies include AIT Worldwide Logistics, Kuehne + Nagel, Forward Air, Inc., and Hellmann Worldwide Logistics, which can benefit customers coordinating larger shipments or business logistics.
What entertainment options are near DHL Express Service Point Middleburg Heights?
You can visit nearby escape rooms such as Trapped! Escape Room - Middleburg and Escape Room Middleburg for fun activities before or after your visit.
Are there any nearby companies that might complement DHL's shipping services?
Nearby companies like Nitor Partners (business services) and Superior Engineering (engineering services) may complement shipping needs for technical or business shipments.
How can I get updates or contact DHL Express Service Point Middleburg Heights?
You can visit their website at https://locations.us.express.dhl.com/oh/middleburg-heights/19987-commerce-pkwy or follow their social media pages such as Facebook (DHLUSA), Instagram (@dhlus), and Twitter (@dhlushelp). For phone inquiries, call local +1 216-367-5763 or main +1 800-225-5345.