Business Details
About
Logistics Service
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. In more than 150 worldwide locations across Asia, Europe, the Middle East and North America, AIT’s subject matter experts apply scalable, user-friendly technology to customize end-to-end deliveries via sea, air, road and rail—on time and on budget.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
1.5
49 reviews
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41
- CGChristy GaleNov 15, 20251.0I arranged a delivery for seven days before the item was expected. In the morning, the tracking update, said it would arrive that day. When the final time came and went with no item delivered, I contacted the service center, who couldn’t even find my shipment. This company is unprofessional. Never enter into a contract with them.
- LLLEONID LNov 12, 20251.0Very disappointed with this company! My package has been sitting in the warehouse for two months, and no one has even tried to deliver it. I’ve contacted customer support four times — no reply at all! This kind of attitude toward customers is unacceptable. If a company can’t fulfill its obligations or even respond to messages, it simply can’t be trusted. I do not recommend this company!
- SSSarah SpicerSep 16, 20255.0Despite all the other bad reviews I had a good experience. They were on time and unloading staff was nice and took less than 10 minutes to unload my couch
- MBMicah BrownAug 10, 20251.0Had an ikea order delivered. They drove through my yard to turn around. I have this on video. They still refused to pay the cost to fix the yard. Took 7 months of back and forth for them to essentially say. No. And you can’t make us. Worst customer service and employees ever. Specifically Mary Hernandez.
- NKNicholas KerrAug 7, 20251.0this company is horrible at their job. twice they lost my delivery from sam's club and it took them for me to contact them for them to put in a "notice" for the item being lost in transit. I'd give them a 0 out of 5 if I could.
Frequently Asked Questions About AIT Worldwide Logistics
Do you offer international shipping?
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Can you ship my specific item (i.e., what cargo types does AIT NOT accept)?
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Are you a certified freight forwarder?
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification and many more.
Can I drop off an item for return at your facility?
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
Do you have any other locations in North America?
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Does AIT Worldwide Logistics offer international shipping services?
Yes, AIT is a global freight forwarding company experienced in shipments worldwide and provides customs clearance support including in-house licensed customs brokerage.
Are there any cargo types that AIT Worldwide Logistics does not accept?
AIT handles a wide range of cargo including temperature-controlled, oversized, heavy freight, and hazardous materials. For prohibited items, please contact their office for details.
Is AIT Worldwide Logistics a certified freight forwarder?
Yes, AIT holds multiple certifications from different organizations and has authorized economic operator status and good distribution practices certification.
Can I drop off a return item at AIT's facility in Middleburg Heights?
No, AIT's facilities are not consumer parcel drop-off locations. Returns should be arranged through your seller or shipper.
What are the business hours of AIT Worldwide Logistics in Middleburg Heights?
AIT operates Tuesday through Saturday from 4:00 AM to 9:00 PM and is closed on Sundays and Mondays.
Where is AIT Worldwide Logistics located?
The Middleburg Heights facility is located at 6940 Engle Road, Middleburg Heights, OH 44130, USA.
Does the AIT Worldwide Logistics facility have wheelchair accessible parking and entrances?
Yes, the facility has wheelchair accessible parking and entrances for customers with disabilities.
Are there nearby shipping centers that customers can use before or after visiting AIT Worldwide Logistics?
Yes, FedEx World Service Center, FedEx Drop Box, and FedEx Ship Center are nearby, offering convenient options for shipping and package drop-offs.
What nearby businesses support freight and cargo services around AIT Worldwide Logistics?
Expeditors International and Röhlig are close by, providing freight and cargo services that complement AIT's logistics offerings.
What nearby amenities can customers visit around AIT Worldwide Logistics?
Customers can visit 3rd Coast Coffee for refreshments, D-BAT Middleburg for entertainment, and Mr. Hero for dining in the vicinity.