The UPS Store

Reviews

• RK

  Rachael Kortan

  Oct 6, 2025
  1.0
  The girls working there were so rude. And instead of going in the back to look for something I dropped off 15 mins earlier I spent 2 Hours on the phone with Amazon and ended up still having to pay for it. Staples can have my damn Amazon returns
• JC

  John Carlin

  Dec 10, 2024
  1.0
  I went to this location to get some legal documentation with a timeline to my Attorney in Cleveland. Unbeknownst to me I thought I was using UPS and paid for the expedited shipping. As it turns out this location just sent it through the USPS. I could have gone to the post office if that's what I wanted. The delivery was late upon arrival and this was due to it getting lost. Next time I'll go somewhere else where they actually will listen to what I ask. FYI to the person helping me..... . Please Listen closely next time.
• TT

  Tim

  Oct 21, 2023
  1.0
  Item was shipped through this store but was lost in transit they told me call customer service and customer service told me call the store, getting jacked around, possibly a training issue but that doesn’t help me or person needing the items as shipment was greatly needed for a college project , UPS doesn’t seem to care much about helping customers. I have filed two BBB complaints
• SH

  Steven H

  Sep 9, 2022
  5.0
  UPS Store #1016: Exceptional customer service and outstanding packing job of my multiple fragile porcelain pieces won at Gray's Auctioneers. Each person I spoke with consistently friendly and helpful and made the experience a pleasant one for me. And I felt they were honest, fair and straightforward with me about pricing. I had been anxious about the items arriving safely, but the packing they did was on par with the best I've dealt with elsewhere. Terrific job! The only area that might need a little polishing is the timeliness of responses, which were sometimes lagging a bit. It would be nice to get a quick email update every few days, even if it is just to state they are still working on it. Regardless, Store #1016 exceeded all of my expectations and was genuinely the best UPS store I have dealt with to date, anywhere across the country. And my positive experience with them means I will be doing more bidding at Gray's auctions, knowing that I will have full confidence in the shipping! :-)
• CM

  Chad Mengle

  Mar 24, 2021
  1.0
  Horrible service and they charged me 3 times more then what the item actually cost to ship. My local ups store told me the actual price that was fair. This store tried to rip me off. Don’t use this ups store unless you want to overpay for stuff.

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