Staples

Reviews

• JG

  Jackie Glicken

  6 days ago
  5.0
  Great pen selection
• EE

  edim1958

  Feb 11, 2026
  1.0
  I am writing to file a formal complaint regarding a recent print order handled by the imaging and printing department at Staples in Mayfield Heights. I explicitly requested an exact print size of 18" × 24" and provided a reference photo with the precise vertical and horizontal dimensions. Despite these clear and simple instructions, the print was cut incorrectly. It did not fit my frame, and I was forced to return to the store to have it cut again. This error should never occur in a professional print department and indicates a serious lapse in quality control. Additionally, I specifically requested white balance correction. This was not performed. The final print showed poor color balance and no visible adjustment, despite my clear request. The timing was also unacceptable. I placed the order at 1 PM and picked it up at 6 PM. Waiting roughly five hours for what should be a straightforward print job is unreasonable. This was not a complex project — it required basic attention to instructions and execution. This experience reflects a lack of professionalism, attention to detail, and respect for customer time. I relied on your department for a precise and quality result and did not receive it. Unless this matter is taken seriously and addressed appropriately, I will not be bringing my files to your Mayfield Hts store again, and I will reconsider using Staples print services in general. Given the mistakes and inconvenience caused, a refund or store credit would be an appropriate and fair resolution. I expect a clear explanation, accountability, and a prompt resolution to this complaint. Sincerely, Aleksandr
• GG

  golden757

  Dec 27, 2025
  4.0
  Had something I needed printed and Amazon return the Staff was very polite and helpful
• KA

  Kyle Aldrich

  Dec 10, 2025
  5.0
  Recycled single use batteries [aaa, aaa, C, 9 volt, garage door openers] rather than dumping in the trash which I really appreciate and got a small rewards coupon to use in the future.
• LF

  LeeAnne Freddo

  Dec 4, 2025
  1.0
  I received very poor customer service at store #669, Mayfield Road, Mayfield Heights, OH. The one associate who was working at the checkout was helping three customers at the same time. One was picking up an order, another had a return, and the third was making a purchase. This young lady was doing a great job. However, she received no help from another associate who wasn’t really doing anything. I asked a third associate, in the print/copy department if she was able to help. Her reply was “I’m too busy.” As I was finally checking out, I asked to speak to a manager. I was told one manager in the back was in a meeting. The other manager was the young lady in the print department. As I was leaving I told the manager she needed to work on her customer service skills. She rolled her eyes and said “whatever.” I won’t be going back to the this store.