The UPS Store

3.8
129 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5845 in Massillon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Lincoln Way East & Wales Road.

Details

  • DeliveryNot available

Location

The UPS Store
1250 Lincoln Way East, Massillon, OH
44646, United States

Hours

Reviews

3.8
129 reviews
5 stars
86
4 stars
1
3 stars
3
2 stars
3
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with shipping and returns.

Efficiency

The store is frequently noted for its quick service, with many customers appreciating the fast processing of their packages.

Inconsistency

There are reports of inconsistent service quality, with some customers experiencing rudeness or unprofessional behavior from certain staff members.

Operational Issues

Several reviews mention problems with store hours, including being closed during posted hours and issues with package tracking and handling.

Positive Experiences

Despite some negative feedback, many customers expressed satisfaction with their overall experiences, particularly highlighting specific employees for their exceptional service.
  • TJ
    Toni Johnson
    Jan 5, 2026
    5.0
    Very kind with excellent customer service. They did not attempt to make me feel I was interrupting their day. They cared. This store is by far the best.
  • KH
    Kim Hamrick
    Nov 28, 2025
    5.0
    Quick & friendly
  • RA
    Ron Albert
    Nov 25, 2025
    5.0
    I wish I had more excuses to stop in.
  • CW
    Charlotte Watkins
    Nov 24, 2025
    5.0
    I was in there today to mail off T-shirts of my husband‘s to my cousin in Mississippi. I had a lot of anxiety about it because he just passed away a little over a month ago and they are precious to me. The girl at the counter was very kind, and got right to what I needed. I appreciated her efforts & kindness; and even the one working beside her expressed her condolences. Sure on the best way to send it and she got right to it. What a relief! I arrived just in time as they got really busy as I was leaving. I appreciate their service. Look forward to doing business with them in the future.
  • AS
    adarsh sundar
    Nov 20, 2025
    5.0
    I was super happy and Satisfied with the customer service provided by Erica at the UPS store. She helped me with a international package that got stuck in customs for two months and address update in a timely manner. She went above and beyond and made calls to appropriate people and helped me in getting the package which got stuck for months and months. Really appreciate it!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5845 in Massillon provide?

The UPS Store #5845 offers packing, shipping, printing, document finishing, mailbox rentals, shredding, faxing, notary services, and computer access.

What are the operating hours of The UPS Store #5845?

The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and closed on Sundays.