Brand Certified
The UPS Store
3.8(135 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
1250 Lincoln Way East, Massillon, OH
44646, United States
Certified by The UPS Store • Mar 01, 2026
(330) 832-7500
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/oh/massillon/1250-lincoln-way-east
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5845 in Massillon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Lincoln Way East & Wales Road.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.8
135 reviews
5 stars
92
4 stars1
3 stars
3
2 stars
3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Megan, Brooke, and Erica going above and beyond.
Professionalism
While most reviews highlighted the professionalism of the staff, there were notable complaints about unprofessional behavior from some employees, including rudeness and lack of urgency.
Efficiency
The store is frequently described as quick and efficient, with many customers appreciating the fast service, especially during busy times.
Package Handling Issues
Several customers reported issues with lost or mishandled packages, leading to frustration and dissatisfaction with the store's accountability.
Inconsistent Experience
Customer experiences varied significantly, with some praising the service while others reported negative interactions, indicating inconsistency in service quality.
- ARAutumn RoseFeb 19, 20265.0As a first time shipper, I didn't know what I was doing. Jenny was so kind and helpful. I was able to get everything done in less than 5 minutes. Great location!
- GIGeorge IvanFeb 16, 20265.0The people working there are always very pleasant and helpful, and they wait on their customers quickly and efficiently.
- KMKatherine McConnellFeb 13, 20265.0The staff there are so nice and I love their customer support. They are all amazing girls at that store. Never had one issue!
- KWKelsey WarneJan 30, 20265.0Never had any issues with this store. Always nice and efficient.
- BRBethany RamosJan 22, 20265.0I don’t even go to the post office anymore. I only go to the UPS store. The service is great, they go above and beyond to be helpful. Heidi and Erica have the best customer service skills!!!! They always handle the busy times with ease they both deserve a raise!!! I feel sometimes that I live at this place, but I love this place!
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5845 in Massillon provide?
The UPS Store #5845 offers packing, shipping, printing, document finishing, mailbox rentals, shredding, faxing, notary services, and computer access.
What are the operating hours of The UPS Store #5845?
The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and closed on Sundays.
Where is The UPS Store #5845 located?
It is located at 1250 Lincoln Way East, Massillon, OH 44646, at the intersection of Lincoln Way East and Wales Road.
How can I contact The UPS Store #5845 in Massillon?
You can call them at +1 330-832-7500 or email store5845@theupsstore.com.
What payment options are accepted at The UPS Store #5845?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #5845 offer any special deals or coupons?
Yes, customers can save big with special offers and coupons available on their website.
Are there nearby places where I can grab coffee before visiting The UPS Store?
Yes, Nine to Five Coffee Mart is a nearby coffee shop where you can enjoy a coffee before your visit.
What nearby automotive services are available close to The UPS Store #5845?
Customers can find nearby services like Advance Auto Parts, Valvoline Instant Oil Change, and LD Mobile Car Wash King and Detail Center for automotive needs.
Are there dining options near The UPS Store #5845?
Yes, nearby restaurants include Fazoli's for Italian food, Papa John's Pizza, and KFC for fast food options.
Can I find other professional services near The UPS Store #5845?
Yes, nearby services include Shred Nations for shredding, H&R Block for financial services, and Rainbow Research and Refunds, a charity and financial organization.
Brand Certified Facts from The UPS Store
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