The UPS Store

4.5
217 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3716 in Mason offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Governors Pointe North Shopping Center Next To Lowes.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
9378 Mason Montgomery Rd, Mason, OH
45040, United States

Hours

Reviews

4.5
217 reviews
5 stars
188
4 stars
3
3 stars
1
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and attentive, with many customers praising individual employees for their exceptional service.

Efficiency

Customers frequently mention quick service and efficient handling of their needs, often noting minimal wait times.

Store Environment

The store is generally reported as organized and tidy, contributing to a pleasant shopping experience.

Mixed Experiences

While many reviews are positive, there are some complaints regarding specific incidents of poor service and issues with management.

Product Pricing

Some customers expressed dissatisfaction with the pricing of packaging materials, feeling they were charged excessively.
  • CV
    Carl Vanney
    Nov 2, 2025
    5.0
    Chloe is the person that businesses talk about when they say their greatest asset is their people. Amazing with everyone I’ve seen her interact with; extremely knowledgeable, friendly, and helpful. When I have a need to get to a UPS store I go out of my way to come here hoping I’ll have the good fortune to arrive at a time she’ll be there to handle the shipping.
  • KH
    Karen HC
    Oct 27, 2025
    5.0
    Chloe was helpful, friendly & kind. Thank you
  • FA
    Fego Areeveso
    Oct 23, 2025
    5.0
    I had really great experience here, the staff was super helpful and proactive when I messed up my returns and had erroneously returned a wrong package. I couldn’t be more grateful. Thankful to have experienced a team who cares!
  • SG
    Scott Gierach
    Oct 17, 2025
    5.0
    Always great service! Chloe specifically is always knowledgeable and very friendly.
  • SM
    Sabrina Matthews
    Oct 16, 2025
    5.0
    I love everyone that works here!!! they welcomed me with open arm when i moved here from another State!!!! they have always been patient, calm and l love them all!!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Mason offer?

The UPS Store #3716 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.