United States Postal Service

2.8
45 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 375 N Lake St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
375 N Lake St, Madison, OH
44057, United States

Hours

Reviews

2.8
45 reviews
5 stars
18
4 stars
1
3 stars
1
2 stars
3
1 star
22
  • RS
    Ryan Smith
    Dec 22, 2025
    1.0
    Package is marked as delivered but is not anywhere at my house then tried calling in and only got an ai that wouldn’t let me speak to a person
  • CS
    Carly Schwartz
    Aug 18, 2025
    1.0
    Everyone there was pretty rude and unhelpful, not one kind word or any help was given had to go to Thompson.
  • R2
    Raynestorm 25
    Aug 13, 2025
    1.0
    Rude, short, attitude not 1 friendly word or bye on the phone. Poorest postal customer service.
  • CS
    Christine Sustar
    Apr 2, 2024
    4.0
    Encountered the nicest clerk - so helpful, knowledgeable and kind! Helped me patiently with my questions and am grateful. Great experience!!
  • EM
    Ed MacRath
    Nov 27, 2020
    2.0
    I’m trying to track a package that the Usps claims they haven’t received, yet their website says they’ve had for 9 days. They then tell me they’ve only received the manifest. Then after a short discussion they acknowledged that maybe it’s on a pallet somewhere. They did call promptly after I filed a service request

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.