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The UPS Store

2.9
(120 reviews)

Business Details

5120 Mayfield Rd, Lyndhurst, OH
44124, United States
(440) 421-9073
https://locations.theupsstore.com/oh/lyndhurst/5120-mayfield-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6488 in Lyndhurst offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Mayfield & Richmond Rd Next To Aldi, Behind Bostan Market.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
5120 Mayfield Rd, Lyndhurst, OH
44124, United States

Hours

Reviews

2.9
120 reviews
5 stars
49
4 stars
4
3 stars
8
2 stars
6
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees being condescending or dismissive.

Fees and Charges

Numerous reviews highlighted dissatisfaction with additional charges for basic services, such as charging for tape, which many found excessive and frustrating.

Store Hours

Customers frequently noted that the store did not adhere to its posted hours, leading to inconvenience and frustration.

Mixed Experiences

While some customers praised the service and helpfulness of certain employees, the overall sentiment leaned towards negative experiences, particularly regarding customer service.
  • LA
    L. A
    Feb 7, 2026
    1.0
    My son had a fingerprinting appointment at this location. He Ubered all the way there from his apartment to find the doors locked. I’ll also add that it is 11 degrees outside! Response to owner- Put a sign on the front door letting people know your store is closed and why so people aren't standing at the door waiting!!-Especially when you have people standing outside your locked door in 11-degree weather! If you have appointments scheduled for the day, as my son did, call him and let him know his appointment will need to be rescheduled for another time before he drives to your store. When you and I spoke this morning, you told me to have him come to the back door and you could do fingerprinting which he did, and nobody was there.
  • KC
    Kristen Colella
    Jan 10, 2026
    2.0
    Quick in and out, but I had to pay $2 (insignificant, I know) for a piece of tape. One strip of packing tape for my Amazon return: $2.
  • AT
    Andrea Tiller
    Dec 13, 2025
    5.0
    I’ve been using this UPS location for many years. They are always very nice, fast and knowledgeable.
  • SO
    Siri O
    Nov 8, 2025
    2.0
    Don’t come here. It’s awful. They nickel and dime you for everything. First, they charge you $2 for you to email them a prepaid label which is more than what most UPS stores will charge. They also charge you $2 just to tape a box closed.
  • CL
    Carol Lassalle
    Oct 22, 2025
    3.0
    Customer Service rap was rude. He was not willing try to be polite, his excused he couldn't see. If you have vision issues. I advise I didn't understand label information he was looking for and handed over my phone so he may read label but he in returned said I can't see with an attitude. Did not appreciate.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6488 in Lyndhurst offer?

The UPS Store #6488 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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