The UPS Store

2.9
119 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6488 in Lyndhurst offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Mayfield & Richmond Rd Next To Aldi, Behind Bostan Market.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
5120 Mayfield Rd, Lyndhurst, OH
44124, United States

Hours

Reviews

2.9
119 reviews
5 stars
49
4 stars
4
3 stars
8
2 stars
6
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude and unhelpful staff, while a few praised friendly and efficient service.

Pricing Practices

Numerous customers expressed frustration over perceived excessive charges for basic services, such as charging for tape, which they felt was unreasonable.

Store Hours

Several reviews noted that the store does not adhere to its posted hours, leading to customer dissatisfaction and inconvenience.

Overall Experience

The overall sentiment is mixed, with many customers recommending alternative UPS locations due to negative experiences at this store.
  • KC
    Kristen Colella
    2 days ago
    2.0
    Quick in and out, but I had to pay $2 (insignificant, I know) for a piece of tape. One strip of packing tape for my Amazon return: $2.
  • AT
    Andrea Tiller
    Dec 13, 2025
    5.0
    I’ve been using this UPS location for many years. They are always very nice, fast and knowledgeable.
  • SO
    Siri O
    Nov 8, 2025
    2.0
    Don’t come here. It’s awful. They nickel and dime you for everything. First, they charge you $2 for you to email them a prepaid label which is more than what most UPS stores will charge. They also charge you $2 just to tape a box closed.
  • CL
    Carol Lassalle
    Oct 22, 2025
    3.0
    Customer Service rap was rude. He was not willing try to be polite, his excused he couldn't see. If you have vision issues. I advise I didn't understand label information he was looking for and handed over my phone so he may read label but he in returned said I can't see with an attitude. Did not appreciate.
  • CR
    Christine Rogen
    Sep 14, 2025
    5.0
    Very efficient and trustworthy.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6488 in Lyndhurst offer?

The UPS Store #6488 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.