United States Postal Service

1.9
244 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1475 Warren Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1475 Warren Rd, Lakewood, OH
44107, United States

Hours

Reviews

1.9
244 reviews
5 stars
41
4 stars
8
3 stars
8
2 stars
10
1 star
177

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of basic customer service skills.

Staffing Issues

Frequent complaints about long wait times due to understaffing, with only one employee often working during busy hours.

Mail Delivery Problems

Numerous reviews mentioned issues with mail delivery, including lost packages, incorrect deliveries, and delays.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned heavily towards dissatisfaction.
  • MP
    Michael Lee P.
    Dec 29, 2025
    1.0
    Downtown post office never have an issue
  • HD
    Helene Debelak
    Dec 29, 2025
    5.0
    Employees are friendly and helpful.
  • NN
    Nate
    Dec 23, 2025
    5.0
    Someone give Kenton a raise. Dudes a G
  • XL
    Xel Londrico
    Nov 10, 2025
    5.0
    There are a lot of negative reviews, but I wanted to share this positive experience. I moved from Lakewood and had a package I was trying to prevent from being delivered to my old address. They actually did prevent the package from being delivered, and were generally pretty friendly with me over the course of events. Even let a family member pick it up for me due to my schedule. Brandon did a great job helping me out.
  • JD
    Jimmy Dunlap
    Oct 19, 2025
    1.0
    The worst post office ever. I'm waiting for a federal ID, my life is in limbo until it comes. I see it in my informed delivery and the day it comes there's a carrier I've never seen before. I show her my email and she smiles and me cocks her head and says. "Hmmm. Maybe you'll get it tomorrow" I'm convinced she threw my mail into one of the vacant boxes next to mine, almost convinced I can see it in there. I call the post office they say they'll send someone to check. I don't hear back. the next day in my letter doesn't come with my ID so I go up to the post office they tell me I have no mail there they tell me the woman that I saw for the first time ever delivers my mail three times a week which is just a flat out lie. They say they'll send someone to check the boxes around mine I never hear anything back. I file a missing mail report the man tells me how informed delivery is a flawed system even though it nails my mail coming 99.9% of the time. Today I'm outside and I see the maintenance man and I ask him to open the box next to mine Guess what's in my box? My ID that the original courier put in there the day said it was coming. They never send anyone to look in my box the first time they said they were they never send anyone to look in the box the second time they said they were and the woman lied to me the day my mail came smiled and knew that she was causing me to suffer and it made her happy. That's what the Lakewood post office is all about they get off on making you suffer.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.