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The UPS Store

2.8
(173 reviews)

Business Details

14837 Detroit Ave, Lakewood, OH
44107, United States
(216) 226-0077
https://locations.theupsstore.com/oh/lakewood/14837-detroit-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1628 in Lakewood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lakewood City Center - Mark's Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
14837 Detroit Ave, Lakewood, OH
44107, United States

Hours

Reviews

2.8
173 reviews
5 stars
66
4 stars
9
3 stars
7
2 stars
10
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for being helpful and friendly, others are reported as rude and unprofessional.

Operational Issues

Customers frequently report issues with store hours, including being closed during posted hours and staff being unhelpful or unavailable.

Packaging and Shipping

There are complaints about inadequate packaging services and mishandling of packages, leading to customer dissatisfaction.

Notary Services

The store has received negative feedback for not having a notary available despite appointments being made online.
  • KW
    Katie Westbrook
    Feb 21, 2026
    5.0
    The customer service from Dominick at this location was the best experience!! I had to ship something for my family and there were very specific instructions. He not only helped me package this item in bubble wrap and boxes but than notified me it needed to be shipped through the USPS with the label I received. I walked across the street to the post office to realize it had closed 30min prior. When we were walking back through the parking lot Dominick asked us why we still had the package. When we told him we had missed the post office he offered to take our package as he still had a pick up from UsPs that day. He did not need to go this over and beyond but he chose to’ Dominick we are forever grateful and the only person we will trust moving on with our shipping and receiving needs!!
  • SD
    Shauna Drake
    Jan 8, 2026
    5.0
    Carlos was absolutely delightful. He was having computer issues and he remained calm and collected. He was very knowledgeable and made it a very painless process.
  • TG
    T Gretick
    Dec 27, 2025
    5.0
    The staff is very attentive to keeping the lines moving quickly and very friendly.
  • NN
    Noah
    Dec 16, 2025
    5.0
    Santa,s little delivery packages at night
  • RS
    Ryan Sheldon
    Dec 8, 2025
    5.0
    I’ve never had anything but a good experience here. I give the staff a lot of credit for the stuff they have to deal with on a daily basis.

Brand Certified Facts from The UPS Store

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Certified March 01, 2026Yext Knowledge Graph
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