Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1628 in Lakewood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lakewood City Center - Mark's Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
2.7
167 reviews
5 stars
60
4 stars
9
3 stars
7
2 stars
10
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised the friendly and helpful nature of some employees.
Operational Issues
Numerous reviews mention problems with store hours, including being closed during posted hours and staff being unavailable to assist customers.
Service Quality
Customers expressed frustration over the quality of service, including mishandling of packages, lack of knowledge among staff, and failure to provide promised services like notary.
Store Condition
The physical condition of the store has been criticized, with comments about it being run-down and disorganized.
Mixed Experiences
While some customers reported positive experiences, the overall sentiment leans towards dissatisfaction, with many stating they would prefer to go to a different location.
- EAElise Allen3 days ago5.0Friendly and competent staff
- MSMarc SquiresNov 5, 20254.0The service here is always great, but do not get your passport picture taken here. The lighting in the area where they have the white background for the picture is terrible, resulting in half of my face being shadowed and rendering the photo inadmissible for a passport. Edit to response - World class. 🤣
- GGGrace GerengherOct 30, 20255.0The staff is wonderful!
- AFAnna FennellOct 29, 20255.0They are always quick and helpful
- CTConor ToomeyOct 7, 20251.0UPS refuses to do anything but repeatedly try to deliver my packages when I’ve told them I’m not home. They are holding my package hostage unless I take a day off work, or pay them to hold it somewhere, and that option just funnels me to pay for an annual membership. Customer service plainly told me they won’t help, and nobody will elevate this. I’ve been held hostage between T Mobile and UPS. Truly frightening the apathy they are allowed to get away with.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #1628 in Lakewood offer?
The UPS Store #1628 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours of The UPS Store #1628?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays and certain holidays.
Where is The UPS Store #1628 located?
It is located at 14837 Detroit Ave, Lakewood, OH 44107, United States, inside the Lakewood City Center at Mark's Shopping Center.
What payment options are accepted at The UPS Store #1628?
The store accepts AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, CHECK, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
How can I contact The UPS Store #1628 by phone or email?
You can call the store at +1 216-226-0077 or email store1628@theupsstore.com.
Does The UPS Store #1628 offer any special promotions or discounts?
Yes, the store has special offers and coupons that customers can use to save on services.
Are there any pet-related businesses near The UPS Store #1628?
Yes, nearby are VIP PetCare, VIP Petcare Vaccination Clinic, VIP Petcare Wellness Center, and Pet Supplies Plus Lakewood, which offer pet services, veterinary care, and pet supplies.
What shopping options nearby could I visit when coming to The UPS Store #1628?
Nearby shopping includes Target Mobility Sales for general shopping, Marc's supermarket and pharmacy for groceries and essentials, and The Quilting Bee for fabric and arts and crafts.
Can I find any restaurants near The UPS Store #1628 for dining before or after my visit?
Yes, Boston Market and Charleys Cheesesteaks and Wings are nearby options for American and fast food dining.
Are there any community services or non-profit organizations close to The UPS Store #1628?
Yes, Big Brothers Big Sisters of Greater Cleveland, Three Deuce Five Marine Foundation, and JD Breast Cancer Foundation are nearby community services and non-profit organizations.