United States Postal Service

3.1
184 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4000 Leap Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4000 Leap Rd, Hilliard, OH
43026, United States

Hours

Reviews

3.1
184 reviews
5 stars
79
4 stars
11
3 stars
12
2 stars
12
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some staff members like Jonathan and Jenae received high praise for their helpfulness and professionalism, others, particularly an older female employee, were frequently criticized for rudeness and unprofessional behavior.

Delivery Issues

Numerous customers reported problems with lost packages, incorrect deliveries, and poor handling of important mail, leading to frustration and dissatisfaction.

Long Wait Times

Many reviews mentioned consistently long lines and slow service, contributing to a negative experience for customers.

Mixed Experiences

Overall, customer experiences varied significantly, with some praising the helpfulness of certain employees while others expressed dissatisfaction with the service quality and management.
  • ZF
    Zachary Foster
    Dec 29, 2025
    5.0
    Johnathan at the front desk was a huge help and very professional, give that man a raise.
  • GS
    Gregory Stancourt
    Dec 17, 2025
    3.0
    This post office is pretty decent. My only major complaint is that on several occasions when being the ones to deliver Amazon packages they, instead of following the detailed instructions, l have left, the left it in the Amazon hub that’s at our apartment complex without providing me an access code. Most recently it was a $48 box of K cups that was delivered, but was delivered in the Amazon hub with no code. I asked Amazon if they could stop using the USPS to deliver my packages because this isn’t the first time this has happened.
  • EB
    Emily Bickley
    Dec 17, 2025
    1.0
    Something here is always broken. Love waiting in line to find out the label printer is down
  • RG
    Rita Gibson
    Dec 9, 2025
    5.0
    Very helpful
  • DS
    dee smily
    Sep 11, 2025
    5.0
    Easy in and out to the drop off mailbox! Convenient location just a block off Cemetery Rd!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.