FedEx Office Print & Ship Center

Reviews

• RB

  Rodney Bryant

  Jan 5, 2026
  5.0
  Fast and easy to do return shipping on car parts
• NK

  Natasha Konjovic

  Nov 27, 2025
  5.0
  Polite and friendly staff
• RK

  Robert Keener

  Aug 5, 2021
  2.0
  So, why the two star rating? The story (I swear this is true): I submitted an approx $100 print order online this morning (and paid for it at this time). I did NOT need it printed today and selected to pick it up tomorrow to avoid the rush order $30 or so fee. Then, approx 2 hrs later (early this afternoon) I received an automated text message stating my order was ready for pickup. Great. About 4-5hrs after the text, I drove to FedEx to pick up the print job, happy they got to it early. In the store, they hand me the box with the completed documents then the manager (who was the person helping me) told me there was a problem and they would have to charge me an extra $30 to take it today. Wait? What? I didn't ask for it to get done early: they took it upon themselves to do it early, then the automated message told me it was ready for pickup. They told me, essentially, that the automated message didn't matter and that they would have called me when they were ready for me to come get it. So, I literally have the completed order IN MY HANDS but they wouldn't let me take it unless I payed an extra $30 for same day service. I stress again, I did not ask for it to be done today, THEY decided to do it today and their automated message told me it was ready for pickup. Apparently I was supposed to know somehow (telepathy? osmosis? prophecy?) that the automated text should not be believed without an accompanying phone call? The manager stated it was FedEx policy on orders over $50 that same day service incurs a $30 surcharge. Fair enough, but I DIDN'T ASK FOR SAME DAY SERVICE you guys just did it that way. He basically shrugged his shoulders and said that was the policy. So I left the store. (I don't blame him for FedEx's moronic policy -- he is an indentured servant to corporate computer systems like the rest of us. I mean, don't get me wrong; I would think a manager would, or at least should, have some level of discretion to avoid losing customers, but whatever...) I call the FedEx customer service number to see if they can do anything. Long story short: no. So, here I sit, typing away like that angry cat gif banging furiously on a keyboard. I have to go back tomorrow to pick up the box that is already there. Seriously -- this is like the old cartoon where the bank teller tells the customer "This window is closed!" Then the customer goes to the next window to get helped by the SAME bank teller. (Not a perfect analogy, but at the same level of ridiculousness.) About a week ago, I had a similar, but smaller, order printed by them and they had put a clear instead of frosted plastic cover on the booklet. Keep in mind, the frosted cover costs more (I paid for it in advance), and that's what I wanted. I get there, see clear plastic on it, and say I thought I had ordered frosted but maybe I accidentally ordered clear. He looked at the order form and confirmed I had indeed ordered frosted (doesn't show scuffs as badly, by the way). The employee was willing (and did) fix it, but wasn't particularly insistent that he fix it or offer to reimburse the $2 extra I was charge for frosted covers. Hard to describe, but I would have expected a reaction more like "I'm sorry for the mistake. Please let us fix it or at least reimburse you your $2." As opposed to the shrugged shoulders, Oh, it's wrong? I guess we can fix it (paraphrasing here) reaction I got instead. It probably goes without saying I am going to use a different business in the future for printing my books.
• JE

  Johnathan Easton

  Sep 10, 2018
  5.0
  Easy in & out. Best prices for the large prints I need!
• DP

  DAN PADDY

  Sep 1, 2017
  5.0
  Went in to fax a letter couldn't get it to go, Marry was awesome on her help to get it scanned and sent . Great worker and help thanks again .

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