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Brand Certified

United States Postal Service

2.3
(236 reviews)

Business Details

700 Wessel Dr, Fairfield, OH
45014, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 700 Wessel Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
700 Wessel Dr, Fairfield, OH
45014, United States

Hours

Reviews

2.3
236 reviews
5 stars
59
4 stars
8
3 stars
12
2 stars
16
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times and slow service, with many expressing frustration over inefficiencies.

Delivery Issues

Numerous complaints about misdelivered or undelivered packages, with customers experiencing significant problems retrieving their mail.

Customer Service

While some employees received praise for their friendliness and helpfulness, many reviews highlighted rude or unhelpful staff, particularly in resolving issues.

Communication Problems

Customers consistently noted difficulties in reaching the post office by phone, with many calls going unanswered.
  • PC
    pam carpenter
    Feb 9, 2026
    5.0
    Customer service was great
  • RK
    Rachael Kellerman
    Jan 28, 2026
    1.0
    Unorganized and slow. Passport employee was friendly.
  • HB
    Hannah Burmeister
    Jan 22, 2026
    5.0
    Rachelle is awesome 👍
  • AB
    Aziz bek
    Jan 20, 2026
    1.0
    Super slow working. Date: 01/20/26
  • ES
    Emily Schneider
    Jan 13, 2026
    1.0
    Waited 20 minutes in line to get to the front for a the worker to try to charge me to use tape, first and only post office I’ve been to that’s tried to charge me for tape ESPECIALLY after waiting in line for such slow service. Will drive the extra distance to any other post office from now on.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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