The UPS Store

4.1
180 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5355 in Englewood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1/4 Mile N Of Interstate 70 On Rte 48 (S Main St).

Details

  • DeliveryNot available

Location

The UPS Store
893 S Main St, Englewood, OH
45322, United States

Hours

Reviews

4.1
180 reviews
5 stars
131
4 stars
8
3 stars
1
2 stars
7
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is generally friendly and helpful, with many customers praising their courteous and efficient service.

Service Efficiency

Most reviews highlight fast service and minimal wait times, contributing to a positive customer experience.

Inconsistent Experiences

Some customers reported negative interactions with specific employees and issues with store policies, indicating a lack of consistency in service quality.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, particularly regarding shipping costs and printing services, feeling they were overcharged.

Management Issues

There are mentions of poor management interactions, particularly with a current manager, leading to feelings of being undervalued among long-time customers.
  • BS
    Betty Somers
    3 days ago
    1.0
    Waiting over 25 minutes. Get more people behind the registers if there are problems with a particular customer. There are now probably 20 people in line. Management?
  • OO
    oilengine
    Jan 3, 2026
    5.0
    I just wanted to leave a good review for the girls at the UPS Store in englewood Ohio. I needed to return spectrum equipment, and when I got there, the line was huge. They were wrapped around the store. The lady made an announcement that their computers were down and they could not issue any receipts. They were handling people quickly and I only waited about 10 minutes. The ladies were nice enough to take the equipment even though I didn’t need a receipt In order to keep me from making the 30 mile trip there with it again promising that they would ship it properly to spectrum.On the very next day I got a confirmation from spectrum that they had received it. I think those girls were doing a great job during a bad situation to handle the needs of a lot of customers at once congratulations to them. I was impressed And they all were very good looking by the way 😜
  • RH
    Rebecca Holbrook
    Dec 26, 2025
    5.0
    Fast, courteous service. Smiling helpful staff. This site is open on Saturday and Sunday and is full service. Wait times are short. There are dedicated parking spaces however there are spots that are shared with other businesses. Prices are high but can be worth it for the assurance of quality service. 👌
  • EA
    emily Albertini
    Nov 24, 2025
    5.0
    Went to UPS to do a return but I was supposed to go to the Post Office. The lady was super helpful and taped up my package and fixed my label so the Post Office wouldn't give me any fits. Thanks for the kindness!
  • TM
    Trevor Musser
    Oct 28, 2025
    1.0
    I've had Multiple unpleasant experiences at the store. Store policies are not helpful to the customer. An employee tried to sell me $80 box for an item to return which cost as much as the item I was returning. Then when you buy a box they will refuse to apply any tape even though they have it on the counter. employees and the manager here are very rude. Better to take your business somewhere else.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Englewood offer?

The UPS Store #5355 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.