United States Postal Service

2.3
141 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 35 S Liberty St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
35 S Liberty St, Delaware, OH
43015, United States

Hours

Reviews

2.3
141 reviews
5 stars
38
4 stars
4
3 stars
7
2 stars
6
1 star
86

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with packages being delivered late, to the wrong address, or not delivered at all.

Customer Service

Feedback indicates a significant number of customers experienced rude or unhelpful interactions with staff, particularly at the front desk.

Staff Professionalism

While some reviews praised individual staff members for their helpfulness, many others criticized the overall professionalism and attitude of the employees.

Operational Efficiency

Customers expressed frustration with long wait times, both in-store and on the phone, as well as issues with mail not being delivered regularly.

Parking and Accessibility

The parking situation at the post office was frequently mentioned as inadequate, causing additional frustration for customers.
  • SS
    Spiffy
    5 days ago
    2.0
    not ADA friendly - I have a disability and needed help with my package an the older blonde hair lady was so rude Mary and told me I needed to get back n line until I was ready - Anita ended up helpin me and she was SO nice and helped me - she is always nice when I stop by. Dunno what the others lady problem is or why she so miserable and aggressive
  • JA
    Jarod Anderson (Jarod K Anderson)
    Nov 13, 2025
    5.0
    Have always had a good experience here. The staff is always extremely friendly and helpful.
  • LD
    Luisa Duarte
    Oct 25, 2025
    1.0
    Packages are always late and/or delivered to the wrong address. Do not allow pickups.
  • LL
    Lori-Ann
    Sep 20, 2025
    2.0
    USPS is always losing my packages. Plus delivers my mail to different people. I rarely get my utility bills on time. Just when a great carrier gets the rought right they move them. I wish the mail was like it used to be.
  • KR
    Kenny Roberts
    Sep 3, 2025
    1.0
    I noticed that when I get coupons for things like fre pizza showing on the informed delivery I never received it. And another complaint is you have an item purchased online it will sit at the post office in Delaware ohio and not move for 2 to 3 days. This has happened more then 4 times

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.