United States Postal Service

2.3
142 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 35 S Liberty St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
35 S Liberty St, Delaware, OH
43015, United States

Hours

Reviews

2.3
142 reviews
5 stars
38
4 stars
4
3 stars
7
2 stars
6
1 star
87

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback indicates a mix of experiences with staff, ranging from helpful and friendly to rude and unprofessional.

Delivery Issues

Numerous complaints about packages being misdelivered, delayed, or marked as undeliverable without proper justification.

Customer Service

Many customers reported difficulties in reaching staff by phone and receiving timely assistance, leading to frustration.

Facility Concerns

Customers noted issues with the post office's parking situation and overall facility size, suggesting it is inadequate for current demand.

Mixed Experiences

While some customers praised the service and staff, many others expressed dissatisfaction with the overall reliability and efficiency of the postal service.
  • KL
    Kryssy “BaBe DuDe” Lewis
    Dec 24, 2025
    1.0
    I went in to mail out a package for Christmas. I waited in line and I got to the desk and they asked if I had any liquids or batteries. I said no. The box was an Amazon box I got. On it was a battery sticker. I didn't know I couldn't have it on there. She said this has to come off. So I'm standing there struggling to get it peeled. I got most of it and she said that wasn't her job so she sent me to someone else. I continued to wait at the counter. I was still trying to get it off the package. This other lady saw I couldn't get it off and gave me a white out label sticker to put on it. The lady that ACTUALLY helped me was very nice she empathized with me and helped me no problem. What I wanted to know was why the first "employee" couldn't have given me a sticker too. She was very rude very standoffish.
  • SS
    Spiffy
    Nov 20, 2025
    2.0
    not ADA friendly - I have a disability and needed help with my package an the older blonde hair lady was so rude Mary and told me I needed to get back n line until I was ready - Anita ended up helpin me and she was SO nice and helped me - she is always nice when I stop by. Dunno what the others lady problem is or why she so miserable and aggressive
  • JA
    Jarod Anderson (Jarod K Anderson)
    Nov 13, 2025
    5.0
    Have always had a good experience here. The staff is always extremely friendly and helpful.
  • LD
    Luisa Duarte
    Oct 25, 2025
    1.0
    Packages are always late and/or delivered to the wrong address. Do not allow pickups.
  • LL
    Lori-Ann
    Sep 20, 2025
    2.0
    USPS is always losing my packages. Plus delivers my mail to different people. I rarely get my utility bills on time. Just when a great carrier gets the rought right they move them. I wish the mail was like it used to be.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.