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Brand Certified

United States Postal Service

2.4
(229 reviews)

Business Details

7525 Paragon Rd, Dayton, OH
45459, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7525 Paragon Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7525 Paragon Rd, Dayton, OH
45459, United States

Hours

Reviews

2.4
229 reviews
5 stars
66
4 stars
10
3 stars
2
2 stars
17
1 star
134

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times and understaffing, often having to wait 20-40 minutes due to only 1-2 windows open.

Customer Service

While some staff were praised for being friendly and helpful, many reviews highlighted rude and unprofessional behavior from certain employees.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the lack of accountability and communication regarding their mail.

Communication Problems

Customers consistently noted difficulties in reaching the post office by phone, with many unable to get answers to their inquiries.
  • SE
    Scott Eley
    4 days ago
    1.0
    2/27/26 around 2:45pm. Only one person working the counter. Line out the door. She lacked all reasonable customer service skills and was rude to the customers, lacking all patience that one would need when dealing with customers that are unfamiliar with mailing packages (or even simple questions like why they weren't getting mail delivered). I left and went to FedEx to send my package.
  • DJ
    Diana Johnson
    5 days ago
    2.0
    Ever since all the local USPS drivers were consolidated to this location, pickups have been sporadic or nonexistent. We had great to excellent service when our drivers were working out of the local Bellbrook office.
  • DF
    Demi Frederick
    Feb 9, 2026
    1.0
    How can a post office be closed on a random Monday? Apparently... not enough workers. Yet my tax dollars were still deducted. Make it make sense
  • WL
    Working Paws LLC
    Feb 9, 2026
    1.0
    The last year with this branch has been one headache after another. Today (Monday 2/9) the branch is randomly closed again, which means no parcel service for my PO Box and my expected packages weren’t sorted for delivery. Probably the 5th random day in the last 3 months the branch is just closed and my deliveries delayed. Additionally, the parcel drop box is ALWAYS full. And if by chance it isn’t, using it means my packages won’t get scanned for 3-5 days anyway. Absolutely terrible service.
  • TA
    Theresa Adkins
    Feb 2, 2026
    1.0
    Ok, it snowed. We had mail deliveries on only Tuesday and Friday of last week, now here it's Monday, 7:30 p.m. and nothing. Friday's delivery was also missing a First class letter that was in our email notification but missing upon delivery. Garbage trucks and school buses are all running without delay. This is ridiculous. Good thing you people are unionized.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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