United States Postal Service

2.4
211 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7525 Paragon Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7525 Paragon Rd, Dayton, OH
45459, United States

Hours

Reviews

2.4
211 reviews
5 stars
63
4 stars
10
3 stars
2
2 stars
12
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from helpful and friendly to rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and unreliable tracking have been reported.

Long Wait Times

Customers frequently mention long lines and slow service, often citing understaffing as a major issue.

Inconsistent Experiences

While some customers report positive experiences, many others describe their visits as frustrating and unsatisfactory.

Communication Problems

Many reviews highlight difficulties in reaching the post office by phone, with reports of calls going unanswered.
  • CC
    Cost
    Nov 5, 2025
    5.0
    Thankfully, I have always had a great experience. Each employee treats me respectfully, kindly, and empathetically. I really appreciate this post office, and only use this post office. I will always go out of my way to use this post office. I know they don't have a lot of workers, but they each do make it a point to help you as much as they can, offer you the best deals the USPS can offer, and they even make sure you get all your questions answered with a smile. Thank you USPS Centerville!
  • AS
    Alan S.
    Oct 27, 2025
    1.0
    At 4:00 on a Monday, they had one clerk working the counter and a steady line of 14 customers. To the clerk’s credit, she handled each transaction efficiently and with a smile, but the stories this past spring of the branch’s “makeover” that would offer “more consistent service” are laughable. The only thing that’s ever been consistent at this branch is its ineptitude at customer service. It’s still the dingy, underperforming place it’s always been.
  • AL
    Alec Luttrell
    Sep 2, 2025
    1.0
    Management sucks, rude people.
  • MR
    Michael Robere
    Aug 18, 2025
    1.0
    Trying to work with this location for a daily pickup is very unreliable. I ship 200 to 500 packages a day. You think they would want my business. It is always an issue!
  • AG
    Andrew Giandalia
    Aug 18, 2025
    1.0
    Have been in line for 33 minutes. 1 worker up front with 20 individuals line. Why? Is The Usps not able to hire workers?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.