United States Postal Service

2.4
219 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7525 Paragon Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7525 Paragon Rd, Dayton, OH
45459, United States

Hours

Reviews

2.4
219 reviews
5 stars
65
4 stars
10
3 stars
2
2 stars
14
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praise friendly and helpful service, while others report rudeness and unprofessional behavior.

Lost Packages

Numerous reviews mention lost or mishandled packages, leading to frustration and dissatisfaction.

Long Wait Times

Many customers express frustration over long wait times and understaffing, often waiting 20-30 minutes or more.

Inconsistent Experiences

Customer experiences vary widely, with some reporting excellent service while others describe incompetence and poor handling of mail.
  • FW
    Faith Williams
    4 days ago
    1.0
    No one answers the phone, no ability to leave a voicemail, just a waste of time. Least favorite postal service.
  • SH
    Sanobia Herd
    Dec 31, 2025
    2.0
    Staff is friendly & great service, but everytime i ship multiple packages from this location, one gets lost. My Christmas packages never arrive before Chrstmas, no matter how early I've shipped them. This is my last time using this or any USPS for pkgs. It's Fex Ex or UPS now.
  • TR
    Tasha Rupert
    Dec 30, 2025
    2.0
    Doesn't matter what time or what day it is, anticipating at least a dozen people ahead of you in line and a 20-30 minute wait.
  • HB
    H B
    Dec 12, 2025
    1.0
    The priority mail with my original official documents are lost ! They did not bother to update me. I waited patiently and trusted them . But they said they can’t do anything accept for filing an enquiry with an ETA of 35 days!! dont care for your package once you have paid them it becomes a trash .
  • DS
    Donna Schwartz
    Dec 3, 2025
    1.0
    If I could give them a zero, I definitely would. This PO is completely incompetent. Two years in a row, I have officially filed a formal change of address via their system, with verification in person as required. Not only do they fail to forward the first class mail, but they are also still delivering at the old address after a month. They told me yesterday, they have no change of address on file, yet I have all the submission data as well as the official verification letter of the in person submission. It appears they intentionally are sabotaging the system as no one could be this ignorant. This has caused my family a great deal of not only hardship, but loss of important documents. It’s shameful these employees are getting a salary from the taxpayers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.