The UPS Store

4.3
131 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7170 in Dayton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
436 Warren St, Dayton, OH
45402, United States

Hours

Reviews

4.3
131 reviews
5 stars
103
4 stars
4
3 stars
0
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond.

Service Issues

Several reviews highlighted significant issues with service, including lost packages, rude employees, and miscommunication regarding services.

Efficiency

Customers frequently noted the quick service and efficiency of the staff, allowing for fast processing of shipping and returns.

Mixed Experiences

While many had positive experiences, there were notable complaints about specific employees and inconsistent service quality.
  • JM
    Jennifer Mullins
    Dec 18, 2025
    5.0
    Superior customer service! Employees are helpful and have great attitudes!
  • CD
    Carli Dixon
    Dec 12, 2025
    1.0
    I entered the Warren Street UPS on Wednesday night right before they closed, and asked for "whatever service would ensure package arrival by Friday end of day." The clerk sold me 2nd day air saver service for $150, I paid it and left. Today I checked the tracking and the package will not be arriving until Monday, 3 days after my daughter's birthday. The store owner lectured me on not reading their terms and conditions, which I supposedly signed while I was there. Turns out the UPS truck picks up at 6pm nightly, and I guess I was supposed to magically know that and correct the paid sales clerk who was misguiding me? The owner said nothing can be done and no refund, even partial, can be provided. As a business owner for my entire adult life I can say I have NEVER seen worse customer service.
  • NL
    Nicolas Lamb
    Nov 20, 2025
    5.0
    The staff was very friendly, helpful and knowledgeable. They were quick too.
  • BH
    Butler Heating
    Nov 20, 2025
    5.0
    Quick. Friendly. Helpful. Knowledgeable.
  • BK
    Brittany Knight
    Nov 5, 2025
    5.0
    Aaron Gibson is a phenomenal assistant manager. Above and beyond is a under statement with him. This is the best Assistant Manager I ever encountered with UPS. He is the reason I keep coming back to this location. The guy is awesome. He deserves a raise, better yet his own store. Return products, Printing, saving a buck or two, you name it, this guy make sure I leave the store happy. Good Job Aaron. Let's not forget his team, they're all Great as well.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7170 in Dayton offer?

The UPS Store #7170 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, small business services, computer access, and passport/photo ID services.