Business Details
911 Graham Rd, Cuyahoga Falls, OH
44221, United States
Certified by The UPS Store • Feb 08, 2026
(330) 929-5910
Certified by The UPS Store • Feb 08, 2026
https://locations.theupsstore.com/oh/cuyahoga-falls/911-graham-rd
Certified by The UPS Store • Feb 08, 2026
About
Certified by The UPS Store • Feb 08, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5231 in Cuyahoga Falls offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Graham Rd And Rt 8, Next To Walmart.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 08, 2026
Hours
Certified by The UPS Store • Feb 08, 2026
Reviews
4.1
168 reviews
5 stars
123
4 stars
4
3 stars
5
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Chad and Taylor.
Inconsistency
Several reviews mentioned inconsistent service experiences, with some employees being rude or unhelpful, particularly regarding Amazon returns.
Pricing Issues
Customers expressed frustration over additional charges for services like taping packages and printing labels, feeling these were unnecessary or excessive.
Accessibility Concerns
There were complaints about the lack of handicap accessibility, specifically regarding door access for customers with disabilities.
Store Operations
Some reviews noted issues with the store's hours, including opening late and closing early, leading to customer dissatisfaction.
- RMRuth MundyJan 2, 20263.0If there was ever a business that needs a handicap button to push to open the door, the UPS Stores should have e one if they don't have automatic door openers! I hadnto carry a large box in, holding it against the wall to open the door. Ridiculous!!
- LSLorie SilverDec 29, 20255.0Chad and Katie were very helpful and full of sending packages knowledge! Funny too! Sounds like they should get a raise! Thank you Chad so very much!!! ~Constance
- GGGailDec 26, 20251.0There's a girl that works here named "Capri" and she has absolutely zero customer service skills. She is incredibly rude and the way she speaks to people is unacceptable. I tried calling to complain, but they wanted a tracking number which I didn't have because I was just dropping off a package for a company. I couldn't believe the way she spoke. I cant believe she has a job. Terrible service. Terrible company for not taking a complaint seriously.
- MEMonica EarlyDec 26, 20255.0I've been going to this store for many years including to the new location. I've seen changes in staff but every last one of the employees I've dealt with have been friendly, efficient and helpful.
- DCDutchess CostelloNov 20, 20255.0chad and capri , the best agent you guys have at Ups , very , very wonderful people
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5231 in Cuyahoga Falls offer?
The UPS Store #5231 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours of The UPS Store #5231 during weekdays?
The UPS Store #5231 is open Monday through Friday from 8:00 AM to 6:30 PM.
Is The UPS Store #5231 open on Sundays?
Yes, the store is open on Sundays from 10:00 AM to 3:00 PM.
Does The UPS Store #5231 observe any holiday closures?
Yes, the store is closed on Thanksgiving Day (Nov 27), Christmas Day (Dec 25), New Year's Eve (Dec 31), New Year's Day (Jan 1), and Martin Luther King Jr. Day (Jan 19).
What payment options are accepted at The UPS Store #5231?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store #5231 located in relation to Walmart?
The UPS Store #5231 is located at 911 Graham Rd #45, Cuyahoga Falls, next to Walmart on Graham Rd and Rt 8.
Are there any nearby financial services close to The UPS Store #5231?
Yes, OneMain Financial, an installment loans and financial service provider, is located nearby, which could be convenient for handling financial needs before or after visiting The UPS Store.
Can customers visit a post office near The UPS Store #5231?
Yes, there are USPS post offices close by, making it easy to handle additional mailing and postal services in the area.
What nearby businesses offer services that customers might find useful along with The UPS Store?
Nearby services include Ultra cleaners for dry cleaning and alterations, Verizon Wireless for mobile phones, and Cellular Currency for mobile phone repair and IT services, which could be helpful for customers in the area.
How can I contact The UPS Store #5231 for inquiries or assistance?
You can contact The UPS Store at +1 330-929-5910 or email store5231@theupsstore.com.
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