The UPS Store

4.1
167 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5231 in Cuyahoga Falls offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Graham Rd And Rt 8, Next To Walmart.

Details

  • DeliveryNot available

Location

The UPS Store
911 Graham Rd, Cuyahoga Falls, OH
44221, United States

Hours

Reviews

4.1
167 reviews
5 stars
122
4 stars
4
3 stars
5
2 stars
6
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers reported rude or unhelpful staff, many praised specific employees like Chad for their exceptional service and friendliness.

Efficiency

Several reviews highlighted the quick and efficient service provided, especially for Amazon returns, with many customers expressing satisfaction with the speed of their transactions.

Inconsistent Policies

Customers frequently noted inconsistencies in return policies and packaging requirements, leading to frustration and confusion regarding additional charges.

Store Cleanliness

There were mixed reviews about the cleanliness of the store, with some customers mentioning unsanitary conditions.

Staff Attitude

Feedback indicated a divide in staff attitudes, with some employees being described as friendly and helpful, while others were reported as rude or dismissive.
  • RM
    Ruth Mundy
    Jan 2, 2026
    3.0
    If there was ever a business that needs a handicap button to push to open the door, the UPS Stores should have e one if they don't have automatic door openers! I hadnto carry a large box in, holding it against the wall to open the door. Ridiculous!!
  • LS
    Lorie Silver
    Dec 29, 2025
    5.0
    Chad and Katie were very helpful and full of sending packages knowledge! Funny too! Sounds like they should get a raise! Thank you Chad so very much!!! ~Constance
  • GG
    Gail
    Dec 26, 2025
    1.0
    There's a girl that works here named "Capri" and she has absolutely zero customer service skills. She is incredibly rude and the way she speaks to people is unacceptable. I tried calling to complain, but they wanted a tracking number which I didn't have because I was just dropping off a package for a company. I couldn't believe the way she spoke. I cant believe she has a job. Terrible service. Terrible company for not taking a complaint seriously.
  • ME
    Monica Early
    Dec 26, 2025
    5.0
    I've been going to this store for many years including to the new location. I've seen changes in staff but every last one of the employees I've dealt with have been friendly, efficient and helpful.
  • DC
    Dutchess Costello
    Nov 20, 2025
    5.0
    chad and capri , the best agent you guys have at Ups , very , very wonderful people

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5231 in Cuyahoga Falls offer?

The UPS Store #5231 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.