United States Postal Service

Reviews

• AC

  Alicia Cotton

  2 days ago
  1.0
  My package finally arrived at its destination 2 weeks later. Upon receiving, the package had been opened and the contents used. The top was missing the item was no longer in its original box. Theft
• TG

  Tanya Gjorgijovski

  6 days ago
  5.0
  Had a great process with this local for my daughter’s passport! Thanks for the kindness and great service!
• BM

  Brittany Manning

  Mar 7, 2026
  1.0
  I run a small Etsy business in addition to working a full-time job, so when I drop off packages at this location I sometimes need to use the indoor parcel drop instead of waiting in line for a scan. Unfortunately, twice in the past three months my packages were never scanned after being dropped off, which creates major issues for my business since customers rely on tracking updates. I also tried contacting the location for help. When I called the USPS 1-800 number, they provided a local phone number for this office, but the number is not even in service, which makes it impossible to reach anyone when there’s an issue. Additionally, the posted hours appear to be inaccurate. I arrived one morning at 8:00 AM when the location was supposed to be open, waited about 20 minutes, and no one ever showed up. I eventually had to leave to get to work. Between packages not being scanned, an inactive phone number, and incorrect hours, it’s been very frustrating trying to rely on this location for business shipping. I hope improvements are made so small businesses can depend on this post office.
• DC

  DJ C

  Feb 13, 2026
  1.0
  If you are looking for a functioning post office where rules are followed and customers are treated with basic dignity, do not come to the Gahanna location. My experience here has gone beyond simple "bad service" to a case study in mismanagement and employee misconduct. Specifically, a clerk named Sherry (light-skinned lady) has established a pattern of behavior that is shocking for a federal service. Over the last few months, I have witnessed and documented her falsifying and manipulating company data, verbally abusing customers, and repeatedly refusing service simply because she "felt uncomfortable" being held accountable for her actions. I have witnessed Sherry handing out stamps without taking payment and, on one occasion, allowing her non-employee adult daughter into the restricted back area of the facility unsupervised for nearly 20 minutes; a massive security violation involving federal property and mail. In most businesses, this would result in immediate termination. Here, management is completely aware and enables it. After reporting these incidents to multiple supervisors, the Postmaster, and the Executive Postmaster in charge of the entire city of Columbus and surrounding areas and receiving apologies and promises of "administrative action," the final "solution" provided by management was effectively to tell me to leave. Their official advice? "It would be best to go to another location." Reading through other reviews, I see I am not alone. There is a clear, documented history of customers facing rudeness, arbitrary refusals of service, and long waits at this branch, often centering on the same personnel. It is clear that the management here is either unwilling or unable to manage their staff. They would rather inconvenience the public and turn away business than expect their employees to simply do the job they are paid to do. You have two options: 1.Save yourself the frustration and the abuse. Take their advice and go to literally any other post office. 2.If you must use this location or read the reviews after visiting and experience similar misconduct, bypass local management entirely. Document your experience and file a formal complaint directly with USPS Consumer Affairs and/or the USPS Office of the Inspector General (USPS OIG). Local management will not help you or protect the integrity of the mail, so it is up to us as customers to hold them accountable at the federal level. Search for "How to file a U.S. Postal Service complaint" and click on the official government website for information on which complaint to file and how to proceed.
• JB

  John BRETTELL

  Feb 10, 2026
  1.0
  Business mail has not been delivered in over 2 weeks.Went into location and lady did not want to help. She handed me a card with phone #'s to call. I can not get ahold of anybody. The #'s they give no one answers. The #800, I have been on hold for 1 hour 28 minutes and still holding as im typing this!!!

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