United States Postal Service

1.3
594 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2200 Innis Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2200 Innis Rd, Columbus, OH
43224, United States

Hours

Reviews

1.3
594 reviews
5 stars
32
4 stars
11
3 stars
7
2 stars
13
1 star
531

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a poor customer experience.

Delivery Issues

Many customers reported missing mail and packages, with claims of misdelivery and delays in service.

Long Wait Times

Customers frequently mentioned long lines and slow service at this location, indicating a need for more staff or improved efficiency.

Management Concerns

There are complaints about management's lack of responsiveness to ongoing issues and customer feedback.
  • ED
    Eric Driskell
    6 days ago
    1.0
    This happen ever ever time.When we get a new mailcarrier they all ways put the mail at the wrong addresses.When they start putting the mail at the correct addresses.They start a new mailcarrier,and this cycle keep repeating it self.This Post Office get an F for keep doing this STUPID THING OVER AND OVER AGAIN.
  • SB
    Stephanie Bell
    Dec 23, 2025
    1.0
    Just looking
  • PP
    Patrice
    Dec 22, 2025
    1.0
    I’ll just leave this here since we all have to deal with the terrible attitudes and unprofessional staff at this location. Log into usps and file a complaint. Please hire people with better attitudes and customer service! Thank ya
  • PP
    pierremuscle614
    Dec 12, 2025
    1.0
    I went to the BMV to have my license plate tags renewed and I thought it was a real bummer. The place didn’t seem busy and yet it took forever to get finished. I left thankful that the experience was over and it couldn’t possibly be topped. Well, this post office location said “hold my kool-aid” and took the mantle for most inept government run agency. The clerks don’t want to scan your mail because, apparently, there’s an unwritten limit to the number of packages the humans can handle before they get overwhelmed and need The Kiosk to take over. Coincidentally, I feel like The Kiosk will take over the postal clerk’s job soon anyways.
  • RP
    Rochelle Padilla
    Dec 9, 2025
    1.0
    The new manager is very rude no help at all ask to speak to someone besides her and still got her rude self I keep missing mail important pieces

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.