United States Postal Service

2.3
144 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2804 N High St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2804 N High St, Columbus, OH
43202, United States

Hours

Reviews

2.3
144 reviews
5 stars
35
4 stars
11
3 stars
5
2 stars
7
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being condescending or dismissive.

Operational Issues

Frequent complaints about inconsistent hours, closures without notice, and long wait times were noted.

Mail Handling

Numerous reviews mentioned lost or mishandled mail, with customers expressing frustration over packages not being delivered or arriving damaged.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and positive attitudes.
  • RS
    Ryan Strome
    Dec 19, 2025
    1.0
    Walked in on a dispute with raised voices between the three staff about how to use disinfectant which was off putting enough but then the male staff member said verbatim, “I’m glad I’m not married to you because I would consider smothering you with a pillow.” Extremely gross and misogynistic behavior. Consider dropping off elsewhere if you’re able
  • KK
    Keith
    Dec 8, 2025
    5.0
    Staff members at this location always friendly and helpful
  • JK
    Juhan Kim
    Nov 11, 2025
    1.0
    It says it’s opened on internet and it’s not.
  • BC
    Barry Chern
    Nov 10, 2025
    2.0
    So, should we assume this location is closed now, or just not keeping any kind of regular hours? I walked down the hill in the freezing weather to get there before their regular closing time, and there was another guy there ahead of me with a package pulling on the door handle and looking puzzled. The hours had been REMOVED from the door, the place was locked and dark, and there was no signage of any kind to give any explanation.
  • VS
    VDV Services
    Nov 3, 2025
    1.0
    I got there at 425 pm , , old lady at the counter said thats they are closed , but I still had 5 minutes , very disappointedwith their costumer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.