United States Postal Service

2.3
142 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2804 N High St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2804 N High St, Columbus, OH
43202, United States

Hours

Reviews

2.3
142 reviews
5 stars
34
4 stars
11
3 stars
5
2 stars
7
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being condescending or dismissive.

Operational Issues

Frequent complaints about inconsistent hours, including early closures and unannounced lunch breaks, leading to customer frustration.

Mail Handling

Numerous reviews highlighted issues with lost or misdelivered mail, raising concerns about the reliability of mail services at this location.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and positive attitude, indicating that experiences can vary.

Long Wait Times

Customers often experienced long wait times, particularly during busy hours, contributing to overall dissatisfaction.
  • JK
    Juhan Kim
    Nov 11, 2025
    1.0
    It says it’s opened on internet and it’s not.
  • BC
    Barry Chern
    Nov 10, 2025
    2.0
    So, should we assume this location is closed now, or just not keeping any kind of regular hours? I walked down the hill in the freezing weather to get there before their regular closing time, and there was another guy there ahead of me with a package pulling on the door handle and looking puzzled. The hours had been REMOVED from the door, the place was locked and dark, and there was no signage of any kind to give any explanation.
  • VS
    VDV Services
    Nov 3, 2025
    1.0
    I got there at 425 pm , , old lady at the counter said thats they are closed , but I still had 5 minutes , very disappointedwith their costumer service
  • AT
    Ana Maria Torres
    Jun 30, 2025
    1.0
    I lost my tracking number and when I asked the lady there what could I do to track my package she said there was nothing she could do. I went to a different location and the supervisor told me that they have to reprint the receipt for me. But she refused to help or provide any other helpful solution. I don’t understand what’s the problem with these people. Is it a requirement to be a crappy person to work for USPS?
  • BY
    Braedon Young
    Jun 24, 2025
    1.0
    Go to a different one

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.