United States Postal Service

2.0
175 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 234 W 18th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
234 W 18th Ave, Columbus, OH
43210, United States

Hours

Reviews

2.0
175 reviews
5 stars
35
4 stars
5
3 stars
6
2 stars
8
1 star
121

What are people saying?

AI-generated from recent customer reviews

Staff Availability

Customers frequently reported that the post office is often closed during posted business hours, leading to frustration and disappointment.

Customer Service

While some customers praised individual staff members for their helpfulness, many others described the overall service as rude, unprofessional, and inefficient.

Operational Hours

There are consistent complaints about the inconsistency of operational hours, including late openings and early closures without notice.

Package Handling

Numerous reviews mentioned issues with package delivery and tracking, including lost packages and delays in processing.

Location Convenience

The location is noted as convenient for students, but the frequent closures and staffing issues detract from its accessibility.
  • ZM
    Zachary Miller
    Nov 12, 2025
    5.0
    Went in and was honestly a little bit confused on the whole process of shipping an item. Thankfully the post office worker went above and beyond with helping me and, while I was in the process of taping up things, made sure to help others at the same time to make sure things kept moving!
  • EC
    Elaine Cutler
    Nov 3, 2025
    1.0
    First visit, worker was in lobby when I entered then went in back and wouldn’t come out. Tried again today and 3 people waiting out front at 930 for workers visible inside to unlock doors. Hours state 9am. They don’t want to work.
  • AP
    Ann Pixel
    Sep 2, 2025
    1.0
    Came at 9am and no one was there
  • SY
    Shuzhan Yang
    Aug 22, 2025
    5.0
    the staff was very nice and helpful.
  • SP
    Sophie Papp
    Aug 11, 2025
    1.0
    Usually helpful, but I recently went in on a Monday at 3:45 PM and they were “closed for lunch”. All the lights were on, but the doors were locked and there were no other signs of life. Very disappointing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.