Brand Certified
United States Postal Service
2.6(266 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
2323 Citygate Dr, Columbus, OH
43218, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2323 Citygate Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.6
266 reviews
5 stars
92
4 stars
13
3 stars
5
2 stars
9
1 star
147
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over disrespectful interactions.
Package Delays
Many customers reported significant delays in package processing and delivery, with packages often sitting at the facility for extended periods.
Mixed Experiences
While some customers praised the helpfulness of certain employees, others had negative experiences, indicating inconsistency in service quality.
Management Issues
Several reviews suggested a need for better management and training, citing a lack of professionalism and organization among staff.
- SFSharif Faqery5 days ago1.0That was my first and last delivery to this facility. I would have given zero if I would have the option The delivery section sucks where it says drop shipment deliveries from door 91 all the way to 96 I think I had a delivery here around 7 AM in the morning I was being so nice and say hello good morning She give me an eye look, I’m sorry to say that you’ll feel it when you have a delivery here. The lady name Charlotte Carter responsible for this area is the rudest person I have ever met an entire 10 years. I was asking for the ramp since I was an expedite and have a sprinter van. She literally told me you either do it yourself (offload) and all our ramps are closed. and I don’t know what to tell you. Unfortunately, some of the places like this think when we are delivering something for them we work for them an act like kings and we are their slaves, unfortunately There are still bad people exist with the feeling of discrimination and feels like they’re everything
- MMmajik732007Feb 22, 20261.0I have a package that has been sitting at this location for OVER a week! I have opened an investigation with my local post office that has sent this distribution center a request for it's location to which they have not responded (I was notified that this a regular response from this location). I damn well hope someone from this center sees this and gets off their butts and actually do their job!
- JPJoseph PolenFeb 20, 20261.0Items will sit here for days.... package supposed to be delivered yesterday but its going to just sit here for 2+days not moving
- EEEricFeb 18, 20261.0The people working there, its like they get mistreated at home and they take it out on the general public.
- JPJennelyn PañosoJan 17, 20261.0We frequently visit this USPS location and have consistently had great experiences with the two wonderful women who usually work at the counter. Unfortunately, today our experience was very different. The staff member assisting us today was someone new to us. My husband politely asked when a package would be received, and the employee responded rudely by saying, “Didn’t you just hear me?” I overstepped and explained that he is hard of hearing, to which the employee replied that he does not like repeating himself. While I initially tried to overlook the overall rudeness during our transaction, the lack of respect shown in response to a simple and polite question especially after being informed of a hearing difficulty was unacceptable.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 2323 Citygate Dr?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also offer passport photo services. You should complete and print your passport application form before your appointment.
Do I need an appointment to get passport services at this USPS?
Yes, most Post Offices require scheduling an appointment online for passport services, although limited walk-in hours are available at select locations.
How much does it cost to take a passport photo at this USPS location?
The fee for a passport photo is currently $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online at the USPS website; you will complete your setup in person at the Post Office.
Are the PO Boxes accessible after hours at this USPS location?
Most USPS locations offer 24/7 access to lobby PO Boxes, but hours vary by location so you should check with your local Post Office for exact access times.
If visiting the United States Postal Service at 2323 Citygate Dr, what nearby postal facilities could assist me?
Nearby postal facilities include the US Post Office, USPS Citygate Retail Office, USPS Collection Point, and Columbus Ohio USPS, which might offer additional services or help during busy times.
Which nearby businesses offer shipping services that complement the USPS at Citygate Dr?
Fedex Staffed is nearby and provides shipping and freight services, presenting an alternative or complementary shipping option to USPS.
Are there any nearby schools that visitors to the USPS at Citygate Dr might also be interested in?
Yes, visitors might notice nearby schools such as Crown Preparatory Academy and Faith Academy Of Columbus, which are part of the local community.
What are the contact options if I have questions about services at the United States Postal Service?
You can call the local phone number at +1 614-472-0713 or the main USPS number at +1 800-275-8777 for assistance.
Brand Certified Facts from United States Postal Service
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