Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2323 Citygate Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.6
260 reviews
5 stars
92
4 stars
13
3 stars
5
2 stars
9
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with specific complaints about aggressive behavior and lack of professionalism.
Delays
Many customers reported significant delays in package processing and delivery, with packages often stuck for days or weeks at the facility.
Passport Services
Frequent complaints about poor service related to passport applications, including cancellations and unhelpful staff.
Mixed Experiences
While some customers praised the helpfulness of certain employees, overall experiences varied widely, with many expressing frustration.
- YWYolanda WhiteJan 3, 20261.0I usually like this post office but the male employee was extremely rude. I asked if I could get some tape for my package and apparently that crossed a line to him. I asked a question about a label and I guess that was the last straw. He said he couldn't wait for the next employee to come in and I asked when does that employee start because I can have the next employee help me. He just said the next employee starts soon and added some curse words. I can't let my new year start out bad so I left. Anyway, Happy New Year!
- HAHamza AhmedJan 1, 20261.0It’s UPS and what you expecting ? Attitude and angry people for no reason , truckers be aware it’s typical UPS …
- EEEarlene EpleyDec 19, 20251.012/05/25 sent a package less than 2 pounds, that had my elderly mother's cell phone in it I had it to change to a different carrier, it was marked hazardous because its a used phone. It is still not delivered it is at the Citygate post office in Columbus, Its now been 3 weeks and its just sitting in that building. It was supposed to be there the following Tuesday we used that phone to track my elderly mother...Im so upset by this, why is it taking so long? And reading the other reviews its got me really concerned if it will ever get to her, I will not be using the post office to send anything anymore.
- TMThomas McGrawDec 17, 20251.0The employees at this office are very rude and unhelpful, particularly the young male clerk who immediately became argumentative and condescending towards everyone that came in. I thought the passport service complaints were exaggerated but if you can make an appointment literally anywhere else I would suggest doing so. The passport acceptance clerk seemed very bothered to have to do her basic job tasks, refusing to give any directions and then becoming frustrated when the unstated directions were not complied with. This office clearly needs new management and training for all their employees.
- SMStha MaskepDec 11, 20252.0Usually they work fast, especially if you have an expedited load. However, my experience on 12/07/25 was not acceptable. I had to wait almost 10 hours just to get unloaded, and there were trucks lined up the whole time. This kind of delay is very frustrating and needs improvement.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 2323 Citygate Dr?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also offer passport photo services. You should complete and print your passport application form before your appointment.
Do I need an appointment to get passport services at this USPS?
Yes, most Post Offices require scheduling an appointment online for passport services, although limited walk-in hours are available at select locations.
How much does it cost to take a passport photo at this USPS location?
The fee for a passport photo is currently $15.
Can I rent a PO Box online for this Post Office?
Yes, you can search for available PO Boxes and reserve one online at the USPS website; you will complete your setup in person at the Post Office.
Are the PO Boxes accessible after hours at this USPS location?
Most USPS locations offer 24/7 access to lobby PO Boxes, but hours vary by location so you should check with your local Post Office for exact access times.
If visiting the United States Postal Service at 2323 Citygate Dr, what nearby postal facilities could assist me?
Nearby postal facilities include the US Post Office, USPS Citygate Retail Office, USPS Collection Point, and Columbus Ohio USPS, which might offer additional services or help during busy times.
Which nearby businesses offer shipping services that complement the USPS at Citygate Dr?
Fedex Staffed is nearby and provides shipping and freight services, presenting an alternative or complementary shipping option to USPS.
Are there any nearby schools that visitors to the USPS at Citygate Dr might also be interested in?
Yes, visitors might notice nearby schools such as Crown Preparatory Academy and Faith Academy Of Columbus, which are part of the local community.
What are the contact options if I have questions about services at the United States Postal Service?
You can call the local phone number at +1 614-472-0713 or the main USPS number at +1 800-275-8777 for assistance.