United States Postal Service

2.1
169 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1822 Henderson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1822 Henderson Rd, Columbus, OH
43220, United States

Hours

Reviews

2.1
169 reviews
5 stars
37
4 stars
6
3 stars
4
2 stars
9
1 star
113

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times due to insufficient staff, often with only one clerk available to handle a large number of customers.

Inconsistent Hours

Many reviews highlighted discrepancies between posted hours and actual closing times, with the location often closing earlier than advertised.

Customer Service

While some customers praised individual staff members for their friendliness and helpfulness, many others expressed frustration with overall customer service and professionalism.

Passport Services

Numerous complaints were made regarding the unreliability of passport services, including canceled appointments and unavailability of staff to process applications.

Lost Packages

Several customers reported issues with lost or misdelivered packages, indicating a lack of reliability in mail handling.
  • RE
    Raven Eastep
    Dec 2, 2025
    1.0
    Disregard hours posted online and on door!
  • TC
    Tess Carter
    Oct 24, 2025
    1.0
    First off, every time I come to this post office the line is all the way to the door and there's only one worker there who is taking customers in line. Second, I like to prepay for my shipping and just drop them in the box so I don't have to worry about it or drop them off at the desk. But at this location every time I drop off a package like this, the package won't get scanned for more than a week or just gets completely lost and they have no idea what happened to it and can't help me. So I highly recommend that you do not use this post office and definitely do not use the drop off service here!!!!
  • TS
    thomas slifko
    Oct 6, 2025
    2.0
    Posted hours are not correct. No one is there at 6 pm.
  • MB
    madelyne brown
    Sep 15, 2025
    1.0
    I have been twice in one week. The hours say close at 6:30! It was before 5:30 and the ladies working already closed down. So annoying when people work until 8-5!
  • MM
    Micheal
    Aug 30, 2025
    1.0
    Wait for ever only one person ever working...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.