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United States Postal Service

2.1
(175 reviews)

Business Details

1822 Henderson Rd, Columbus, OH
43220, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1822 Henderson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1822 Henderson Rd, Columbus, OH
43220, United States

Hours

Reviews

2.1
175 reviews
5 stars
38
4 stars
6
3 stars
4
2 stars
9
1 star
118

What are people saying?

AI-generated from recent customer reviews

Service Hours

Customers frequently reported that the posted hours are inaccurate, with many stating the location closes earlier than advertised.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and inadequate service during busy periods.

Customer Service

While some employees received praise for their helpfulness and professionalism, many reviews criticized the overall customer service experience as unprofessional and dismissive.

Passport Services

There were multiple complaints regarding the unreliability of passport services, including canceled appointments and unavailability of staff to assist.
  • AA
    Aceomega1991
    Feb 19, 2026
    1.0
    Don't make a passport appointment here, they'll cancel without telling you until you arrive.
  • MH
    Misti Hartwig
    Feb 17, 2026
    1.0
    Went in at 9:30am and they were just opening for the day. Sign said they open at 8am. Went back at my lunch break and lady at the counter said we are closing for lunch break with 8 people in line. Wish we had another options near UA.
  • MB
    Maryam Bainazar
    Feb 13, 2026
    1.0
    Very Unprofessional Needs management change! The employees are making up their own working hours. They claim “they are working 12 hour shifts and complaining about being overworked and a shortage of employees”. That is how they justify closing at 4:30. When i entered at 4:30, there was a homemade sign stating that said “the line is closed”. People walk in and look at the sign and walk away. Official hours are until 6:30. Service is horrible. Unscanned packages stack is always overflowing. Poor service
  • HF
    Hope future
    Feb 9, 2026
    5.0
    Thank you Tony for helping me today . Even though you were busy taking care other people, you have been so patient and professional helping me Renewing my passport. I appreciate your help .
  • TP
    Troy P
    Feb 9, 2026
    1.0
    Only one person working on Monday to receive mails. The line is terrible. USPS must Bankrupt and be a private company and they talk about equal opportunity gor jobs yet there are only old people working whom are over 35-40yrs old. Thats another reason these places are slow as hell.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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