United States Postal Service

2.0
154 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 445 E Innis Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
445 E Innis Ave, Columbus, OH
43207, United States

Hours

Reviews

2.0
154 reviews
5 stars
27
4 stars
7
3 stars
5
2 stars
8
1 star
107

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with mail being delivered to the wrong addresses, packages going missing, and delays in receiving mail.

Customer Service

While some staff members were praised for being friendly and helpful, many reviews highlighted rude behavior and poor service from certain employees.

Operational Hours

Customers expressed frustration over inconsistent operating hours, including unexpected closures and long lunch breaks, leading to inconvenience.

Management Concerns

Several reviews pointed to issues with management, particularly regarding staff morale and operational efficiency, suggesting a need for better leadership.
  • CJ
    Curtis Hinton Jr.
    Dec 24, 2025
    1.0
    Mail carriers from this post office on Innis 43207 are atrocious....my mail gets placed in neighbors mailboxes, delivered days late, damaged and at times lost. This by far is one of the worst ever Post Offices in Columbus Ohio!!!!!!!!!!!!!!🤬
  • AF
    Alexis Felton
    Nov 17, 2025
    1.0
    They don’t answer the phone, the send mail back and don’t even verify who’s staying in the home. Literally Nobody is in 9 am but nobody can seem To answer the phone. Please give someone else the job who love their job and actually help w peoples mail. I’m about to start reporting this site cause this is actually sad
  • TL
    Tay Love
    Nov 13, 2025
    1.0
    I'll be glad when AI take over everyone's job and you won't have one you guys don't deserve a job
  • AC
    Al Clarkson
    Oct 23, 2025
    5.0
    Great service! Fast and friendly. Candy treated me well, and was very nice. Thank you!
  • PP
    Paul
    Sep 26, 2025
    1.0
    I'm 53 i have NEVER seen a post office close in the middle of the day for lunch.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.