United States Postal Service

2.3
148 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2935 E Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2935 E Main St, Columbus, OH
43209, United States

Hours

Reviews

2.3
148 reviews
5 stars
36
4 stars
8
3 stars
6
2 stars
10
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight poor customer service, with staff being described as rude, dismissive, and unhelpful.

Operational Issues

Customers frequently report that the post office closes early, has inconsistent hours, and often runs out of essential supplies like stamps.

Delivery Problems

There are significant complaints about lost packages, misdelivered mail, and packages being marked as delivered when they were not.

Staff Professionalism

Many reviews mention unprofessional behavior from staff, including gossiping and lack of attention to customers.

Mixed Experiences

While some customers report positive interactions with certain staff members, the overall sentiment leans heavily towards dissatisfaction.
  • AS
    Avis Smith
    Nov 5, 2025
    5.0
    Just winning and went out
  • LQ
    Lorenzo Quiroga
    Oct 30, 2025
    1.0
    I am appalled by the level of customer service against international people. If I can give 0 stars, I would do it. They didn't help people who wanted to buy prepaid Priority Mail Flat Rate Envelope for paperwork. They made "excuses" for not selling envelopes. I hope the USPS HQ takes note of their bad service.
  • KB
    Kyesha Blakey
    Sep 11, 2025
    1.0
    Dropped off 5-6 packages on Tuesday on the bluebox in their parking lot and none of them were scanned in until after 4pm on Thursday of the same week. Its not possible that after that much time they should still be in columbus.
  • BB
    BODIA BODIA
    Sep 10, 2025
    1.0
    This is literally the worst customer service I’ve ever seen. The lady at the counter clearly lies to customers about what she’s able to do because she just doesn’t want to do her job & actually gets the manager involved! AND THE MANAGER SAYS SOMETHING TOTALLY DIFFERENT THAN THE COUNTER WORKER.First I couldn’t get more than 10 deliveries processed by the counter worker because she said they can only do 10 a day…then the manager said it’s because they close in 30min and it’s a lot of work? SO WHICH IS IT? Lying to customers just because you have to do your job is TERRIBLE & CLOSING EARLY ON RANDOM DAYS. TERRIBLE TERRIBLE TERRIBLE
  • JP
    Jerika Purcell
    Sep 10, 2025
    1.0
    Glad I do not stay there and have to do business with this postal service. The amount of videos I've seen online and the disrespect coming from Toy, I believe that's what they call her. Makes no sense at all, everyone need to be trained again, including the supervisors/managers. Do better!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.