United States Postal Service

2.3
150 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2935 E Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2935 E Main St, Columbus, OH
43209, United States

Hours

Reviews

2.3
150 reviews
5 stars
37
4 stars
8
3 stars
6
2 stars
10
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight a consistent pattern of rude and unhelpful staff, with many customers expressing frustration over dismissive attitudes and lack of professionalism.

Operational Issues

Customers frequently report that the post office closes early, often before the stated hours, leading to frustration and wasted trips.

Package Handling

There are multiple complaints regarding lost or mishandled packages, with customers noting that items are often delivered to the wrong addresses or not delivered at all.

Mixed Experiences

While some customers report positive interactions with specific staff members, the overall sentiment indicates a significant inconsistency in service quality.
  • JC
    Josiah Clemons
    Dec 20, 2025
    5.0
    Very efficient even when it was approaching closing time! The employees are kind and fun to talk with and the place is very clean - many of the other reviews on here appear to be because they're going at busy times - thanks USPS for your service 🤗
  • KP
    Kenneth Porras
    Dec 13, 2025
    1.0
    Rude as hell, people there willing to help, i dont even know how people keep using this "service"
  • AS
    Avis Smith
    Nov 5, 2025
    5.0
    Just winning and went out
  • LQ
    Lorenzo Quiroga
    Oct 30, 2025
    1.0
    I am appalled by the level of customer service against international people. If I can give 0 stars, I would do it. They didn't help people who wanted to buy prepaid Priority Mail Flat Rate Envelope for paperwork. They made "excuses" for not selling envelopes. I hope the USPS HQ takes note of their bad service.
  • BB
    BODIA BODIA
    Sep 10, 2025
    1.0
    This is literally the worst customer service I’ve ever seen. The lady at the counter clearly lies to customers about what she’s able to do because she just doesn’t want to do her job & actually gets the manager involved! AND THE MANAGER SAYS SOMETHING TOTALLY DIFFERENT THAN THE COUNTER WORKER.First I couldn’t get more than 10 deliveries processed by the counter worker because she said they can only do 10 a day…then the manager said it’s because they close in 30min and it’s a lot of work? SO WHICH IS IT? Lying to customers just because you have to do your job is TERRIBLE & CLOSING EARLY ON RANDOM DAYS. TERRIBLE TERRIBLE TERRIBLE

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.