Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 4364 N High St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
199 reviews
5 stars
47
4 stars
17
3 stars
7
2 stars
7
1 star
121
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer experiences with staff are mixed, with some praising friendly and helpful employees like Regina and Pam, while others report rude and dismissive behavior from certain staff members.
Service Reliability
Numerous complaints about lost or misdelivered packages, with customers expressing frustration over inconsistent delivery and communication issues.
Long Wait Times
Many customers noted long lines and wait times, particularly during peak hours, leading to dissatisfaction with the overall efficiency of the service.
Customer Service Issues
Several reviews highlight poor customer service experiences, including unhelpful responses and lack of assistance from staff, contributing to a negative perception of the location.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences, particularly with specific staff members who provided exceptional service.
- HSHelly Shoes2 days ago1.0Aggressively rude staff. I was loudly berated by the employee for no reason. She reached over the transaction devise and chose the curteous interaction feedback button so I couldn't select the poor button. She also made me pay fee the envelopes because I wrote on them but ripped and threw away my certified mail receipts, but left the bar codes on, so I don't have any way to tract my certified mail. I had to go to a second post office to mail my envelopes and buy stamps. I will never vote for a postal levy again. That was bananas. People met me outside to apologize for her behavior.
- MEMoe EzzeldinNov 12, 20251.0Went for a passport appointment on time, found myself waiting in line for 20 mins before I spoke to the rudest customer service associate that told me to go wait on the side with a stack of people who has also been waiting not knowing who goes first or how long I'll be waiting... Simply asked how long it will take? She said I don't know and called for the next lady in line! I asked again, I just need to know if i can wait, so where am i in this line if my appointment is already late? Got shushed and asked to move away from the line! When I didnt accept the way she talked to me a dude came out of like and aggressively told me to leave the line or he'll call the cops! Wish she was professional enough and answered my question, so non of that would have happened. I dont know that lady's name, but she is the black lady in the pictures listed for this location. Thankfully this is the first bad experience at a post office, and last at this one. I dont recommend going there.
- BBbonnie brennanNov 7, 20255.0Fantastic service for a tracer and given Tom Hogan in Customer Service. Lucky for me! Every post office should have a Tom. The pkg was found after a month of diligence and smart thinking . Grateful for the post office. They really care. Bonnie Brennan Rochester, NY
- MPMolly PrenticeNov 1, 20255.0I'm a rural carrier at a different office. I made a change of address mistake (as a carrier myself! ugh!)...everyone at this office were so kind and helpful. THANK YOU!
- LLLeah LindleyOct 18, 20251.0Absolutely horrible and rude employees.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 4364 N High St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and most locations also offer passport photo services.
Do I need an appointment for passport services at this location?
Yes, you need to schedule an appointment online for most passport services. Limited walk-in hours may be available at select locations.
What are the business hours of this USPS location?
The Post Office is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 3:00 PM, and closed on Sundays.
How much does it cost to take a passport photo at this Post Office?
The fee for a passport photo at USPS is $15.
Is it possible to rent a PO Box online for this location?
Yes, you can search for and reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm and then complete your setup in person.
Can I access my PO Box in the lobby after regular business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this Post Office for specific lobby hours.
What nearby services can I visit along with the USPS at 4364 N High St?
Nearby, you can visit Picture America for professional photography services, Wang's Teriyaki for a meal, and WesBanco for financial services, making it convenient to handle multiple errands in one trip.
Is there a nearby location where I can get automotive repairs while visiting the USPS?
Yes, Grand Lake Windshield Repair is nearby and offers automotive repair services, allowing convenient vehicle care during your visit to the USPS.
What dining options are available near the United States Postal Service at 4364 N High St?
You can enjoy meals at 6-1-Pho for Vietnamese cuisine, Lucky Hawaiian BBQ & Hey Chicken for American and Hawaiian dishes, or Bus Appetit food truck for casual dining nearby.