United States Postal Service

1.7
240 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6316 Nicholas Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6316 Nicholas Dr, Columbus, OH
43235, United States

Hours

Reviews

1.7
240 reviews
5 stars
30
4 stars
12
3 stars
0
2 stars
13
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported problems with mail delivery, including lost packages, incorrect deliveries, and delays.

Long Wait Times

Customers frequently mentioned long wait times both in line and for phone responses, leading to frustration.

Inconsistent Staff Performance

While some employees received praise for their helpfulness, others were criticized for their lack of knowledge and poor attitudes.

Management Concerns

Several reviews pointed to a lack of effective management and accountability, contributing to ongoing service issues.
  • EM
    Ericmeyerratken Meyerratken
    3 days ago
    4.0
    For 20 years I considered this the worst post office in the US. They always took at least 30 minutes and often couldn't find my package they sent to an orange slip for. So I was dreading going today wondering just how high my blood pressure was going to become. Couple people in front of me, noticed the guy at the counter had a foreign accent. Swifty and politely took care of those in front of my. When it was my turn found my package in well under two minutes. PLEASE PLEASE don't send him to another office. He is a Godsend.
  • LM
    Lis Mistach
    Nov 15, 2025
    1.0
    I am not getting all my mail infect there are days when they're dont even deliver to any of my neighbors . Try calling that a joke!!!!!
  • KH
    Kathryn Haden
    Nov 14, 2025
    1.0
    Very disappointed in my mail office. My mail carrier has lost a package requiring signature. They said they attempted to deliver it on a Monday. However, I don’t have a slip left and even have video of him dropping off a non signature package on my porch and leaving. I scheduled a pick up for 11/14 at the office so I can sign for it. However, once I arrived I was told they don’t know where my mail carrier is and I will have to leave my number and maybe someone will call me. So now a document that requires signature and is highly time sensitive has been lost by the postal office. I am disappointed in the lack of communication and coordination by my post office. If I could pick a different office as my home office, I would. This is a common theme for this location as well.
  • EA
    Elisha Ash
    Nov 11, 2025
    1.0
    Would rate lower if possible. The lady who works there is SO rude and unfriendly. This location never picks up their phone, so I hope you never need to call this location!
  • CT
    Christopher Ticknor
    Oct 27, 2025
    1.0
    Can't give a zero, won't answer phone, don't waste your time, go olin person and they lie to you and give you the run around. I would rather stand in a 4 hour Disney line or go to the Dentist than visit this hell on Earth.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.