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Brand Certified

United States Postal Service

1.7
(246 reviews)

Business Details

6316 Nicholas Dr, Columbus, OH
43235, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6316 Nicholas Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6316 Nicholas Dr, Columbus, OH
43235, United States

Hours

Reviews

1.7
246 reviews
5 stars
30
4 stars
12
3 stars
0
2 stars
13
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported problems with mail delivery, including lost packages, misdelivered items, and lack of communication regarding delivery status.

Staff Performance

While some employees received praise for their helpfulness, many others were criticized for their attitude and inefficiency, leading to long wait times and unresolved issues.

Management Concerns

Several reviews mentioned a lack of effective management, with complaints about unresponsive staff and inadequate handling of customer complaints.
  • MB
    Marquez Bason
    Feb 19, 2026
    1.0
    Missing 3 packages started an investigation and wish I didn’t have to get my mail through this place. They’re even stealing my coupons I used to get.
  • MM
    Mark
    Feb 11, 2026
    1.0
    Oh man, the infamous USPS office that treats mail delivery like an optional side quest. This place has ascended to legendary status in the pantheon of postal nightmares—where "neither snow nor rain nor heat nor gloom of night" clearly got replaced with "eh, maybe tomorrow... or never." You walk in expecting efficiency, but instead get hit with the energy of a sloth on Xanax running a bureaucracy from 1973. Packages marked "delivered" vanish into the ether like they were abducted by aliens who only collect Amazon returns. Informed Delivery emails tease you with previews of mail that will never grace your mailbox—it's basically postal catfishing. The carriers? Ghosts. Legends say they exist, but sightings are rarer than a functioning scale at checkout. Mail sits in sorting purgatory for weeks, slowly achieving sentience just to mock you. And don't even try complaining—the "customer service" line loops you back to an automated voice that sounds personally offended you dared call. Rating: 0/10 stars. Would not recommend unless your life goal is building suspense around whether your bills, meds, or that one birthday card from grandma will ever arrive.
  • CP
    Cassidy Poe
    Dec 13, 2025
    1.0
    They never scan my packages.
  • LC
    Laura Cardenas
    Dec 3, 2025
    1.0
    The worst service and the worst customer care, packages disappear and they don't respond, the staff are rude.
  • BD
    Brandon Darnell
    Dec 3, 2025
    1.0
    Very aggressive mail lady

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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