The UPS Store

3.7
168 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2649 in Columbus offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 2 Miles East Of I-270 Near Rosehill.

Details

  • DeliveryNot available

Location

The UPS Store
6956 E Broad St, Columbus, OH
43213, United States

Hours

Reviews

3.7
168 reviews
5 stars
103
4 stars
7
3 stars
4
2 stars
7
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Many customers appreciate the quick and efficient service, especially for returns and printing tasks.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly for printing services and packaging materials, which some customers find excessive.

Management Concerns

There are complaints about management and staff changes leading to a decline in service quality, with some customers expressing disappointment in the new staff's attitudes.

Overall Experience

While some customers have had positive experiences and recommend the location, others have vowed to avoid it due to poor service and high costs.
  • HS
    Hannah Snyder-Cotton
    Nov 17, 2025
    1.0
    Since New Ownership - Have been having a REALLY Hard time completing returns. My instructions will say no bag and then their on screen instructions will say I need to get a bag to complete the order. On another occasion, I had a box that I left open, so they could verify the return and forgot to bring tape. The owner would not tape it for me, which they used to do. The only options are purchasing a bag or a $5 tape roll to complete a pre-paid return, or driving back to your house and returning at a later time and trying again. Quite defeating.
  • CA
    Carrie Acosta
    Nov 1, 2025
    5.0
    One of the gentlemen at this store recommended that I contact Amazon when a 3rd party return would cost $30 over the price of the item. Thanks to him, I did contact Amazon and am getting a refund of the shipping. Great example of the customer service that makes this our family's choice.
  • AO
    Angel Oasis
    Oct 12, 2025
    2.0
    Did a couple returns, no communication with the process. Greeted and goodbyes that’s all. I won’t go back to this location even if it’s convenient.
  • DD
    Danielle
    Sep 25, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience at this location today! Legion and Hermon went above and beyond to help me print off my resumes—they were patient, professional, and incredibly kind throughout the whole process. Their customer service was top-notch, and they made what could’ve been a stressful task feel easy and even enjoyable. Just genuinely wonderful guys who care about helping people. I highly recommend this location for anyone needing support or great service. Thank you again, Legion and Hermon!
  • BK
    Brenda Kucker
    Sep 13, 2025
    5.0
    Very helpful service, but amazed that they don't recycle the spectrum box for the return. That seems wasteful as we did not open or use any equipment that we were returning.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2649 in Columbus offer?

The UPS Store #2649 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and more.