The UPS Store

3.7
184 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2649 in Columbus offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 2 Miles East Of I-270 Near Rosehill.

Details

  • DeliveryNot available

Location

The UPS Store
6956 E Broad St, Columbus, OH
43213, United States

Hours

Reviews

3.7
184 reviews
5 stars
115
4 stars
7
3 stars
4
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, although some reported rude interactions.

Service Efficiency

Several reviews highlighted the quick and efficient service, with staff managing busy times effectively.

Pricing Issues

Customers expressed dissatisfaction with increased charges for services like printing labels and packaging materials.

Management Changes

Feedback indicated a decline in service quality and staff attitude since new ownership took over.

Mixed Experiences

While many had positive experiences, there were notable complaints about inconsistency in service quality.
  • MP
    Monica Pundsack
    Dec 16, 2025
    1.0
    I paid for a next day air package 141.00 and it arrived 3 days later and the Manager is trying to tell me that I may not receive a refund. Which is not what UPS guidelines say.
  • LR
    Latasha Rrtherford
    Dec 7, 2025
    5.0
    Love love love this location! “Great experience, amazing and friendly staff. The service was quick, and everything was clean, well-organized and professional. I’ll definitely visit again and recommend it to others.” Please GO VISIT, you will not be disappointed!
  • NS
    NASIR SHANKLN
    Dec 7, 2025
    5.0
    This was an excellent location from start to finish. I truly appreciated how smooth everything went, and I will definitely be returning. The staff here deserves a lot of credit—they work hard, stay professional, and keep people moving in and out with impressive efficiency. You can tell they care about providing great service, and it really shows.”
  • FL
    Frank Langford
    Dec 6, 2025
    5.0
    I usually don’t write reviews , but I had to share my experience this time. Great team that made my shipping process very easy… There isn’t anywhere else I would go for my shipping needs. The staff was very nice and quick with the whole process. I would definitely recommend them to anyone .
  • SS
    shreya subba
    Dec 6, 2025
    1.0
    I paid extra for expedited shipping so the item would arrive within 3 days, but I’ve now been informed that it will not arrive on time. This is just ridiculous.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2649 in Columbus offer?

The UPS Store #2649 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and more.