Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5745 in Columbus offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Graceland Shopping Center Across From The Target Store/Next To Michaels Arts & Craft Store.
Details
- DeliveryNot available
Location
Hours
Reviews
3.4
118 reviews
5 stars
59
4 stars
10
3 stars
4
2 stars
5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while many customers praised the staff for being friendly and helpful, others reported rude behavior and unhelpfulness from certain employees.
Package Handling
Several customers expressed concerns about lost or damaged packages, with some alleging theft or mishandling of their items.
Efficiency
While some customers noted quick and efficient service, others experienced long wait times and inadequate staffing during busy periods.
Pricing Issues
Customers reported dissatisfaction with pricing, feeling that charges for services like printing and faxing were excessive.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others reported significant issues.
- SMScott MerrittJan 3, 20261.0They charged my wife who doesn’t know English well, $258 to send an envelope with 5 pieces of paper in it to the Philippines in 5 days. Shameful and predatory.
- KCKathy CopelandDec 10, 20251.0UPS lost a package worth $161 and did nothing to try and locate it. On October 10 I printed a return label for an item to be returned to the Dyson company. On October 13 I brought it to your UPS store at Graceland, turned it over to a young man behind the counter and asked for a receipt, which he provided. I took the receipt and put it in my purse. By November 7 I hadn't received the refund for my Dyson product. I contacted them and was told they had not received the package. On November 8, I took my receipt to your store where I believe I met the owner, showed him the receipt and discovered the tracking number did not match the one on my Dyson return label. He said "that's ridiculous", which I agreed to by the way, and he made copies of my Dyson receipt, my return label with the tracking number and the receipt I had been given on October 13. He asked for my email address and made me feel hopeful we would settle the matter. I retuned on the following Saturday, November 15 to find out if there had been any progress made on the situation. I repeated my story to the manager in charge and he insinuated that I merely printed the label and had not brought the package to the store. He did not seem to want to help me and in fact waved me away and went on to help the person behind me. I have never been treated so rudely and I left extremely frustrated. So now I am paying for an item I no longer have. I am not sure how UPS handles situations like this. I wonder if the scanner didn't work properly? Was I given a receipt for the customer ahead of me? I followed procedures correctly. It was not my first trip to a UPS store. I had no other return labels on my printer. I did not attach another label by mistake. That package has to be somewhere, right? Please help me to collect my refund! I am a senior on a fixed income. I cannot afford to pay $161.99 for an item I no longer possess. It's almost Christmas and I sure could use that money!
- JMJanelle MaurNov 26, 20255.0Stopped by around 10:30-11am the day before Thanksgiving. The gentleman working the counter was pleasant and professional. Helped me with my return efficiently and effectively.
- ASAlison SumichNov 1, 20255.0They are always SO helpful. Today there was one guy behind the counter helping 3 of us at once with patience and politeness.
- LLLoriJul 24, 20255.0I frequent the UPS store at Graceland quite a bit. The young guys that work in there are always so nice.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5745 in Columbus offer?
The UPS Store #5745 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and small business services.
What are the regular business hours for The UPS Store #5745?
The store is open Monday through Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #5745 open on Sundays?
Yes, The UPS Store #5745 is open on Sundays from 10:00 AM to 3:00 PM, but hours may vary on holidays.
Where is The UPS Store #5745 located within the shopping area?
It is located in the Graceland Shopping Center, across from the Target store and next to Michaels Arts & Craft Store at 118 Graceland Blvd, Columbus, OH.
What payment options are accepted at The UPS Store #5745?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Can I get my documents notarized at The UPS Store #5745?
Yes, notary services are available at The UPS Store #5745.
Does The UPS Store #5745 offer shredding services?
Yes, document shredding services are offered at this location.
Are there any nearby places to visit before or after visiting The UPS Store #5745?
Yes, nearby you can visit Target Store and Michaels Arts & Craft Store for shopping, or try Bella Pizzeria and Dad's Coneys and Wraps Graceland for dining options.
Is there a fitness center near The UPS Store #5745?
Yes, Blue Collar Grind is a nearby gym and sports recreation venue where you can work out before or after your visit.
Are there any event planning or wedding services near The UPS Store #5745?
Yes, nearby event planning and wedding services such as Run to an Elopement, LLC. and Event In Site are available close to The UPS Store #5745.