Staples

3.2
134 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Columbus, OH provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
3737 Easton Market, Columbus, OH
43219, United States

Hours

Reviews

3.2
134 reviews
5 stars
62
4 stars
11
3 stars
5
2 stars
7
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.

Order Fulfillment

Numerous reviews highlight issues with order fulfillment, including delays, lost orders, and incorrect items being provided, leading to customer dissatisfaction.

Staff Knowledge

Several customers expressed frustration over staff's lack of knowledge regarding products and services, impacting their overall experience.

Store Environment

There are mixed reviews about the store environment, with some customers noting cleanliness issues and others appreciating the helpfulness of certain staff members.
  • SS
    Shawkman (Karl Smith)
    Dec 21, 2025
    1.0
    When in to have two very thin books spiraled, like 10 pages each, and I was told it was going to take a week, with attitude. I said it only takes a few mins, and its just two of them. (With attitude again) Sorry its going to at least a week to have it done. I walked out ordered one on Amazon, and I'll do it myself. Horrible treatment and horrible service. I dont think I'll be returning to that store anymore.
  • CD
    Cassandra Darling
    Dec 11, 2025
    1.0
    My employee was bringing in several Amazon boxes for a return. He was told that the store did not have enough space to accept the packages after he had waited in a 15 minute line. If they are going to serve as an Amazon return center, they need to improve their system. This felt like an excuse, as no alternative solution or later date was offered to resolve the issue. Based on this experience, I do not recommend the customer service at this store.
  • BU
    Bishop Unlimited
    Oct 16, 2025
    5.0
    Great customer service from Regina. Great prices.
  • MR
    Marcya the Realest
    Oct 12, 2025
    1.0
    I was dropping off an Amazon return. There was only one person at the register who was on the phone. That really didn't bother me because I'm a patient person, however when he did get off the phone, he still did not acknowledge me for several minutes. When he finally looked in my direction, I said I have an Amazon return and he immediately informed me that Amazon returns have been acting up. Excuse me sir, was that really necessary especially after you made me unnecessarily wait for help. I expect this behavior from a young person but not a middle aged man who should know something about customer service. Do Better!!!
  • JB
    Jennifer Bonnell
    Sep 15, 2025
    1.0
    Claims to accept Amazon returns but not accepting due to technical difficulties.

Frequently Asked Questions About Staples

What services does Staples in Columbus, OH offer?

Staples offers printing, shipping, technology, travel, and recycling services along with products essential for working and learning.

What are the store hours for Staples in Columbus?

Staples is open Monday to Friday from 9 AM to 7 PM, Saturdays from 9 AM to 6 PM, and Sundays from 11 AM to 5 PM.