Staples

3.7
153 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Columbus, OH provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
3680 West Dublin-Granville Rd, Columbus, OH
43235, United States

Hours

Reviews

3.7
153 reviews
5 stars
85
4 stars
18
3 stars
9
2 stars
7
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rude or unhelpful staff and lack of communication.

Staff Knowledge

While some employees received praise for their helpfulness and knowledge, others were described as untrained or apathetic.

Store Conditions

Multiple reviews mentioned disorganized store layouts and cleanliness issues, including dirty bathrooms.

Printing Services

Customers expressed frustration with the printing services, noting delays, errors, and lack of assistance.

Positive Experiences

Despite the negative feedback, several customers highlighted positive interactions with specific employees who provided excellent service.
  • MV
    Mable Vrable
    5 days ago
    5.0
    Great customer service
  • LD
    Liese Dupre
    Oct 31, 2025
    1.0
    I went to Staples on Wednesday to print a few label sheets and ended up waiting over 30 minutes even though I was next in line. One employee seemed new and untrained, and I overheard her being rude on the phone, which made the experience uncomfortable. I stayed patient and was eventually helped. They reviewed my order and told me it would be ready by 6 p.m. the next day—no problem. However, I never received any update or email. When I stopped by today (Friday), I was told they couldn’t print my labels because they were the wrong type—something no one mentioned when I dropped them off. I completely understand if I had the wrong labels, but there was no follow-up, call, or email, even though they had my contact information. To make matters worse, they didn’t have the correct labels in stock, so now I have to order them myself. No apology, no communication—just a frustrating, disappointing experience. What should have been a simple print job turned into a multi-day hassle. Very poor customer service.
  • MA
    Micheal Arteaga
    Oct 30, 2025
    1.0
    👎 Nothing to wrap fragile products or large customer plastic bags when checking out
  • AA
    Alex
    Oct 4, 2025
    5.0
    George in the printing department has top notch customer service and was so kind and helpful. Thank you George!!!
  • JH
    Jodi Hill
    Sep 18, 2025
    5.0
    I bought a printer here recently and was thrilled to be able to turn in my old one for a reduced price. I have been happy with all my experiences here.

Frequently Asked Questions About Staples

What kind of products can I find at Staples in Columbus, OH?

Staples offers a wide range of products including laptops, desktops, printers, ink and toner, office supplies like pens and paper, office furniture such as chairs and desks, and technology products like Apple iPads and Dell monitors.

What services does Staples provide at the Columbus location?

Staples provides printing, shipping, tech support, recycling services, direct mail, design services, passport photos, Amazon returns, and TSA PreCheck® services.