United States Postal Service

2.3
286 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2400 Orange Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2400 Orange Ave, Cleveland, OH
44101, United States

Hours

Reviews

2.3
286 reviews
5 stars
79
4 stars
10
3 stars
7
2 stars
15
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rudeness from staff and unhelpful attitudes.

Delivery Issues

Many reviews highlighted significant delays and lost packages, with some customers experiencing packages sitting at the facility for extended periods.

Staff Attitude

Several customers noted that staff members were unfriendly or dismissive, leading to negative experiences.

Positive Experiences

A few customers praised specific staff members for their helpfulness and friendly service, indicating that not all interactions were negative.

Overall Efficiency

The facility was described as slow and unorganized, with many customers expressing frustration over the lack of timely service.
  • SW
    Shayla Wiley
    Oct 18, 2025
    1.0
    Your best bet is to never ship or receive from this USPS. Having to deal with the people there is like pulling teeth. I’ve had 3 packages lost here and they were never received at any point.
  • FH
    Frank Hulewat
    Oct 15, 2025
    1.0
    This service was absolutely no help at all. I don’t even know why you are in existence. Very shameful. You should be embarrassed
  • TT
    ThatGeoKid
    Oct 9, 2025
    1.0
    Very slow; horrible service
  • JD
    Judi Dennison
    Oct 2, 2025
    5.0
    We had pretty good experience with the delivery.
  • DF
    Don Foltz
    Sep 10, 2025
    1.0
    We are a vital business in the Cleveland downtown area and we have not received mail in two days for no valid reason... supposedly there was a carriers vacation that was not able to be covered. What the heck is going on .... we relay on our mail each and every day...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.