United States Postal Service

2.6
100 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 13301 Smith Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
13301 Smith Rd, Cleveland, OH
44130, United States

Hours

Reviews

2.6
100 reviews
5 stars
35
4 stars
4
3 stars
2
2 stars
5
1 star
54
  • CC
    Cle
    6 days ago
    1.0
    Mail carrier for Middleburg likes to stuff and crumple peoples mail. Not the first time. If it’s full, put a note to pick it up at the post office. That’s your job. Apparently this entire post office is horrible based on these reviews. Formal complaint will be made.
  • RD
    Raul Davila
    Nov 19, 2025
    1.0
    Missing mail, not getting mail delivered, getting mail to the wrong address
  • JV
    James vanesky
    Nov 12, 2025
    1.0
    Ise to get mail by 1200, now new guy dont show up till after 5 pm thinking b ok ut putting a hold on my mail al I can get It in am have important papers that cannot wait
  • ME
    Maddi Evers
    Oct 8, 2025
    1.0
    Never in my life have I experienced such terrible customer service. Ricky threw an actual temper tantrum when I asked about my package, and I learned from several patrons in the store with me that this is not new behavior from him. He started talking bad about me to another patron and when he didn’t agree with his behavior, he threw the customer’s ID on the counter and stormed away. Literally ridiculous.
  • AM
    Andrew Manningham
    Sep 29, 2025
    1.0
    This place is a circus. One incompetent employee hiding in the back with a dozen people in line wondering what the hell is going on.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.