United States Postal Service

2.6
94 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14500 Lorain Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14500 Lorain Ave, Cleveland, OH
44111, United States

Hours

Reviews

2.6
94 reviews
5 stars
32
4 stars
4
3 stars
2
2 stars
8
1 star
48
  • KM
    Kerry Meo
    Dec 10, 2025
    5.0
    My trip to this post office is always great because they have "Tasha" the best employee in the word. She's always so kind and knowledgeable. She's patient and helpful. People coming to the post office need to be more prepared. Bring your own tape/pens/boxes, my goodness. If there is a line its because they are understaffed and Tasha is usually running the front herself. Talk to the person next to you and be kind. In addition Tasha is more deserving of a raise then anyone I know.
  • EK
    Eric K
    Oct 27, 2025
    5.0
    A lot of complaints about this location so I wanted to set the record straight. Convenient location lots of with free parking, adequately supplied and fantastic customer service. Yes they are short staffed but that is no fault of the employee. Be patient and nice to one another.
  • SM
    Sharonica McFadden
    Aug 12, 2025
    1.0
    Had a package there that clearly stated hold for pickup the older gentleman tried to give me a hard time and told me they do not offer that service to hold packages for pickup and my packages were getting ready to be shipped back to sender
  • GC
    Gayathri Chowdary
    Jan 27, 2025
    1.0
    Very rude

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.